Account Manager (Arabic Speaker)

Job Purpose:

• Responsible for the complete project life cycle of catering to the client’s requirement starting from understanding the needs (contractual and commercial); sourcing & screening through sourcing specialists, scheduling / conducting interviews, candidate finalization and mobilization date confirmation followed by handing over to contracts and logistics section.

• Conduct regular client visits; ensure high quality services are extended to the clients.

• Plays a vital role in ensuring that the da-to-day operations related to meeting the clients’ requirements is achieved.

• Responsible to adhere to the set KPIs for responding to client’s requirements.

• Identify all potential business from the existing clients/ projects.

Job description (Responsibilities & Accountabilities)

• Responsible to adhere to and work towards achieving the business measures, set guidelines, company’s standard operating procedures and strategies.

• Responsible to provide the sourcing specialist with the complete job description and terms and conditions for the requested job search.

• Responsible to strengthen client relationships and ensure the successful continuance of business from the Clients.

• Obtain regular feedback from the clients and adopts strategies to improve the service performance in co-ordination with the Operations Director.

• Responsible to adhere to MPH Quality Management System while performing the tasks.

• Ensure client satisfaction in all aspects and consistent growth in revenue/ profit margin as targeted by the Management.

• Coordinates with the sourcing specialists to obtain the suitable resume’s matching the client’s requirements.

• Schedule client interviews.

• Obtain feedback from the Client after the interview and finalize the commercial proposal if the consultant is to be mobilized

• Studies the terms and accords approval for contract.

• Ensure that all documents related to mobilization are forwarded to the clients.

• Co-ordinate with Contracts and Logistics, Finance and Business Development Departments in resolving issues related to Operations.

• Follow up with Client/ Sourcing Specialists on matters related to Recruitment.

• Responsible to generate and forward

• Negotiates with the Consultant/ Client and finalize the terms and conditions during the contract renewal/ amendment.

• Prepares monthly Performance Reports as required by the Operations Director.

• Prepares Clients visit reports and circulate to Operations Director and Commercial Director.

• Generate projections (evolved from client visits), appraise the Operations Director during monthly Account Review Meetings of the projections anticipated from three months and above; for intimating the Head of Sourcing to be ready with the required No. of suitable resumes for anticipated requirements.

• Responsible to be adept with the competitor information for the projects/ clients assigned and appraise the Operations Director.

• Responsible to do Lost/ Won Business Analysis.

Employee Profile [Educational Qualification, Skills & Experience]:

• Degree in any Discipline
• 5 to 6 years’ experience in similar industry, Oil and Gas industry awareness is a plus.
• Ability to communicate fluently with Clients and understand their requirements. Fluent in English speaking and writing skills are mandatory.
• IT skills like MS Word, Excel and PowerPoint is mandatory
• Ability to harness a working environment which encourages team work, energy and creativity.
• Strong leadership and excellent problem-solving skills.
• Proven experience in managing accounts during the construction phase of projects for oil and gas operators.
• Strong background in handling a high volume of recruitment requests and coordinating with multiple stakeholders in a fast-paced project environment.