Account Manager (B2B)

About the role
We are seeking an experienced B2B Account Manager based in Doha to own assigned corporate accounts, retain and grow revenue, and act as the strategic commercial partner for clients. The role requires strong stakeholder management, commercial acumen, and the ability to coordinate cross‑functional teams to deliver customer value.

Key responsibilities

• Account ownership: Develop and execute account plans to maximise customer lifetime value and achieve revenue, retention, and growth targets.
• Relationship management: Build and maintain trusted relationships with senior client stakeholders; run regular business reviews and executive briefings.
• Revenue growth &* renewals:* Drive renewals, upsell and cross‑sell opportunities; prepare commercial proposals and negotiate commercial terms.
• Onboarding &* adoption:* Manage onboarding, handover to delivery teams, and ensure successful implementation and client adoption of products/services.
• Performance reporting: Maintain accurate account records and forecasts in CRM; produce account health reports, KPIs, and client performance dashboards.
• Issue escalation &* resolution:* Act as primary escalation point to resolve service, delivery, or contractual issues quickly and maintain high customer satisfaction.
• Contract &* commercial management:* Coordinate contract reviews, pricing, invoicing and collections with legal and finance teams.
• Client insight &* feedback:* Capture client requirements and market intelligence to inform product, pricing and service improvements.
• Cross‑functional coordination: Collaborate with sales, product, delivery, operations and finance to deliver on client commitments and drive value realisation.
• Compliance &* local practice:* Ensure account activities comply with Qatari regulations and reflect local business customs.

Qualifications & experience

• Bachelor’s degree in Business, Marketing, Finance or related field (or equivalent experience).
• 2–5 years’ experience in B2B account management, customer success, or client services; experience in Doha/Qatar or the GCC preferred.
• Proven track record of retaining and growing corporate accounts and meeting revenue targets.
• Strong negotiation, presentation and stakeholder‑management skills.
• Proficiency with CRM systems (Salesforce, HubSpot or similar) and account management tools.
• Excellent written and verbal English; Arabic proficiency is an advantage.
• Valid work authorisation for Qatar.

Core competencies

• Client‑centric: Prioritises customer outcomes and long‑term relationships.
• Commercially minded: Understands margin, pricing and contract dynamics.
• Problem solver: Acts decisively to resolve client issues and escalations.
• Organised: Effective project and time‑management skills.
• Collaborative: Influences cross‑functional teams and external partners.
• Culturally aware: Comfortable working in multicultural environments and sensitive to local norms.

Compensation & benefits (example)

• Competitive base salary plus performance bonus or commission.
• Health insurance and statutory benefits per Qatari regulations.
• Professional development opportunities and allowances.
• Mobile and travel allowance (where applicable).

Pay: QAR35.25 - QAR45.20 per hour

Work Location: In person