Account Manager - Digital Client Success & Project Leadership

We're seeking a dynamic Account Manager who will serve as the strategic bridge between our clients and internal teams. This role combines traditional account management with hands-on project coordination and technical client success management. You'll be the central hub of knowledge, accountability, and client satisfaction across all digital project deliverables.

This is a leadership-track position where you'll own the complete client experience from onboarding through project delivery, ensuring every client relationship drives both satisfaction and business growth.

Responsibilities

Client Relationship Management

• Serve as the primary point of contact and strategic advisor for assigned client accounts.
• Build and maintain strong, long-term client relationships that drive retention and expansion.
• Conduct regular business reviews and strategic planning sessions with key stakeholders.
• Identify opportunities for account growth, upselling, and cross-selling services.
• Manage contract renewals, negotiations, and expansion discussions.

Project Leadership & Execution

• Develop comprehensive project plans outlining key milestones, deliverables, and resource requirements.
• Collaborate with internal teams to create detailed project strategies and realistic timelines.
• Oversee end-to-end project execution, monitoring progress and ensuring on-time delivery.
• Allocate resources effectively across team members and tools to meet project deadlines.
• Identify potential risks and challenges, and implement proactive solutions for project success.

Client Success & Quality Assurance

• Maintain detailed documentation of each client's goals, objectives, KPIs, and project timelines.
• Ensure all client projects are properly tracked and visible in project management systems.
• Conduct thorough quality assurance testing on all deliverables before client presentation.
• Translate client requirements into clear, actionable specifications for technical teams.
• Provide regular, proactive updates to clients on project progress and milestones.

Strategic Communication & Collaboration

• Partner with operations teams to refine processes, deadlines, and accountability systems.
• Work closely with technical teams to ensure client needs are accurately translated into deliverables.
• Provide structured feedback and clear communication channels between all project stakeholders.
• Protect team productivity by filtering client requests into actionable, prioritised tasks.

Must Haves

• Bachelor's degree in Business, Marketing, Communications, or related field
• 3-5 years of account management, client success, or project management experience
• Proven track record in managing B2B client relationships and driving account growth.
• Experience with digital marketing or technology services preferred
• Proficiency with project management tools (ClickUp, Asana, Monday.com, or similar)
• Strong understanding of digital project workflows and quality assurance processes
• Experience with GoHighLevel CRM and client communication platforms
• Basic understanding of web technologies and digital marketing concepts.
• Advanced proficiency in Microsoft Office Suite and Google
• Strategic Thinking: Ability to understand client business goals and translate them into actionable project plans
• Detail-Oriented: Exceptional attention to detail with strong organisational and documentation skills
• Communication Excellence: Outstanding written and verbal communication skills with the ability to manage multiple stakeholder relationships
• Problem-Solving: Proactive approach to identifying and resolving challenges before they impact client satisfaction
• Leadership: Natural ability to coordinate teams and drive accountability without direct authority
• Adaptability: Comfortable working in a fast-paced environment with changing priorities and requirements.

Other Details

• Job Timings: On-site evening night shift following US EST
• Office location: Off to Shahrah-e-Faisal, PECHS, Karachi

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Application Question(s):

• Are you comfortable working on an onsite evening night shift role?
• What will be your expected salary?

Education:

• Bachelor's (Required)

Experience:

• account management, client success, project management : 4 years (Required)
• B2B client relationships and driving account growth.: 4 years (Required)
• digital marketing or technology services preferred: 4 years (Required)
• project management tools (ClickUp, Asana, Monday.com, etc: 4 years (Required)
• GoHighLevel CRM and client communication platforms: 4 years (Required)
• Microsoft Office Suite and Google: 4 years (Required)

Language:

• Fluent English (Required)

Location:

• Karachi (Required)

Work Location: In person