Account Manager (Tier 3)

Creativity Justified is seeking a highly organized, client-focused Account Manager to support and manage day-to-day client relationships, ensuring seamless execution of marketing initiatives and exceptional client experience.

This role serves as a critical liaison between clients and internal teams, responsible for maintaining communication, driving project momentum, and ensuring all deliverables are executed accurately and on time.

The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced agency environment—someone who does not wait for direction but instead anticipates needs, solves problems, and ensures nothing falls through the cracks.

Key Responsibilities

Client Management & Communication

• Serve as a primary point of contact for assigned clients
• Lead and support client meetings, including preparation of agendas and follow-ups
• Maintain consistent communication with clients, ensuring responses within 1 hour during working hours
• Build and maintain strong client relationships that support retention and growth

Project Oversight & Execution

• Coordinate with Creative, Projects, and Operations teams to ensure timely delivery of all client work
• Track project timelines, deliverables, and milestones across multiple accounts
• Proactively identify risks, delays, or gaps and escalate as needed
• Ensure all client deliverables meet quality standards before submission

Reporting & Accountability

• Support the development and delivery of Weekly Client Status Reports
• Ensure all internal tasks tied to client work are completed and properly documented
• Maintain accurate records in project management and CRM systems (Basecamp, SCORO, Dubsado, etc.)
• Monitor and follow up on outstanding client deliverables and approvals

On-Site Client Engagement (New Orleans Market)

• Attend client meetings, events, and activations as needed
• Represent Creativity Justified professionally in community and client-facing environments
• Support on-site coordination for campaigns, productions, or events

Growth & Opportunity Identification

• Identify opportunities for upsells, additional services, or expanded engagement
• Support proposal development and client renewals in collaboration with leadership

Qualifications

• 2–5+ years of experience in account management, client services, or agency environment
• Strong communication and interpersonal skills (written and verbal)
• Proven ability to manage multiple clients and projects simultaneously
• Experience with project management tools (SCORO, Basecamp, ClickUp, or similar)
• Familiarity with CRM systems such as Dubsado or similar platforms
• Ability to work independently, prioritize tasks, and meet deadlines

Preferred Qualifications

• Based in or near New Orleans, LA
• Experience working with enterprise clients, government entities, or large organizations
• Background in marketing, advertising, communications, or related field
• Experience supporting on-site events, activations, or productions

Core Competencies

• Accountability: Takes ownership of tasks and follows through without prompting
• Proactivity: Anticipates needs and addresses issues before they escalate
• Attention to Detail: Ensures accuracy across all communications and deliverables
• Communication: Clear, timely, and professional across clients and internal teams
• Organization: Manages multiple workflows without dropping details

Compensation

• Hourly Range: $17.75 – $21.00
• Opportunity for growth within a structured tier system
• Performance-based advancement opportunities

About Creativity Justified

Creativity Justified is a full-service advertising agency specializing in storytelling-driven marketing that connects brands to communities. Our work spans Sports & Entertainment, Healthcare, Education, Government, and Corporate sectors, with clients including the NFL, Ochsner Health, and national brands.

We are a remote-first organization with a strong presence in New Orleans and a commitment to delivering high-impact, culturally relevant work.

Pay: $17.75 - $21.00 per hour

Benefits:

• Paid time off

Work Location: Hybrid remote in New Orleans, LA 70130