Account Operations Specialist

About NCH:

At New Country Healthcare (NCH), our journey started with a powerful vision of fostering a healthier community, guided by the vision of our Chairman, Dr Ghazi Al Koudsi. Through unwavering dedication, we have not only fulfilled our commitment to the community but also emerged as a prominent leader in the healthcare sector. Over the last 32 years, New Country Healthcare has established itself as the leading healthcare distributor in the UAE, with an extensive portfolio featuring over 1500 top-quality products from over 50 international brands manufactured across the United States, Canada, Europe, Asia, and the Middle East.

At NCH, we have a holistic approach to health, and today, we import and distribute trusted international brands in pharmaceuticals, nutraceuticals, health and functional foods, sports nutrition, cosmeceuticals, and personal products, solidifying our position in the local and GCC markets. As we continue to grow, we remain committed to our core values, providing innovative and high-quality healthcare products while upholding our legacy of excellence.

Culture at NCH:

At New Country Healthcare (NCH), our people-centric culture thrives on collaboration, continuous growth, and innovation. We believe in the power of continuous education, empowering our teams to reach their full potential and contribute fresh ideas. With a strong focus on Learning and Development, we nurture a culture of learning through engaging seminars and ongoing training programs. United by a shared mission and values, our diverse team prioritises sustainability, customer well-being, promotes healthy lifestyles, and fosters community education. At NCH, you'll find a supportive environment where collaboration and teamwork are at the heart of everything we do, working together to make a positive impact on the health and well-being of our community.

Position Overview:

The Account Operations Specialist supports both the Commercial Excellence and Healthcare Sales teams in ensuring the smooth and efficient execution of commercial activities across key pharmacy chains, distributors, and healthcare partners. The role provides operational and analytical support to optimise order management, promotional execution, and stock performance, contributing to overall account profitability and customer satisfaction.

This position plays a central role in translating strategic account plans into daily operations by coordinating with internal teams, monitoring performance data, and maintaining accuracy across systems and reports. Working closely with Brand, Supply Chain, Finance, and Marketing teams, the Account Operations Specialist ensures that joint business plans and trade marketing activities are implemented effectively. The role requires strong analytical ability, attention to detail, and a proactive, collaborative approach that embodies NCH’s values of trust, partnership, and simplicity.

Roles and Responsibilities

Account Operations and Support

• Assist the Strategic Account Manager in day-to-day management of key pharmacy chains, distributors, and healthcare partners.
• Coordinate order processing, revisions, and confirmations to ensure timely and accurate fulfilment.
• Track promotional calendars, price changes, and product listings in coordination with Brand, Supply Chain, and Finance teams.
• Support the preparation of Business Development Agreements and other commercial documents.

Sales and Performance Analysis

• Generate, consolidate, and analyse sales and stock reports to identify trends, risks, and opportunities.
• Monitor product returns, near expiry stock, and sell out data to optimise account profitability.
• Deliver accurate performance tracking and maintain records of account KPIs, promotional results, and trading terms.

Trade Marketing and Promotional Execution

• Support the implementation of trade marketing activities, planograms, and in store visibility initiatives.
• Review promotional execution, collect evidence, and prepare related compensation and claim reports.
• Coordinate logistics and administrative support for customer events, training sessions, and product activations.

Financial and Administrative Coordination

• Follow up on TMA investments, ensuring accuracy and timely execution in line with approved budgets.
• Maintain records for trade spend, promotional claims, and accruals in collaboration with Finance.
• Ensure accurate SKU, pricing, and promotion information across internal and customer systems.

Cross-Functional Collaboration and Process Improvement

• Work closely with Brand, Supply Chain, Finance, and Marketing teams to ensure seamless execution of joint business plans.
• Identify and escalate potential process gaps or delays, proposing practical improvements to enhance efficiency.
• Contribute to standardising reporting templates, operational processes, and data accuracy initiatives.

Market Insights and Reporting

• Gather market and competitor information related to pricing, promotions, and new listings.
• Support the preparation of quarterly business reviews and customer presentations with relevant insights and visuals.
• Ensure all reports and data are validated, consistent, and ready for senior review.

Qualifications & Skills

Education & Experience

• Bachelor’s degree in Business Administration, Pharmacy, or a related field.
• 2 to 4 years of experience in account management, commercial operations, or sales support, preferably within the pharmaceutical, nutraceutical, or Retail Pharmacy industry.
• Exposure to key account management, trade marketing, or customer service functions is an advantage.

Technical & Functional Skills

• Strong proficiency in Microsoft Excel, including advanced formulas, pivot tables, and data visualisation.
• Ability to generate, interpret, and present sales and performance reports.
• Sound understanding of order management, promotional execution, and inventory tracking.
• Familiarity with MS Dynamics and CRM systems and their application in sales operations.
• Basic knowledge of financial reconciliation, claims tracking, and trade spend management.

Soft Skills & Competencies

• Analytical thinker with strong attention to detail and structured follow-up.
• Excellent communication and interpersonal skills with a confident, customer-oriented approach.
• Highly organised, reliable, and able to manage multiple priorities under pressure.
• Demonstrates teamwork, agility, and accountability in every task.
• Reflects NCH’s values of trust, partnership, and simplicity in daily work.
• Fluent in English; Arabic proficiency is preferred.

Why Join Us:

Join a dynamic and fast-growing company where innovation, excellence, and collaboration drive everything we do. You’ll work alongside a talented and supportive team in a diverse and inclusive environment that values each individual’s unique contributions. We offer:

• Exciting career growth opportunities in a company at the forefront of healthcare and technology
• A comprehensive compensation and benefits package, including Health insurance, Annual leave and ticket allowance, Yearly incentives (as per company policy) and Professional development support

Be part of a culture that’s committed to empowering talent, embracing innovation, and building success together.