Account Specialist

Job Description:

• Serve as the primary point of contact for assigned clients.
• Build strong, long‑term relationships to enhance satisfaction and loyalty.
• Lead onboarding and ensure smooth adoption of our products and services.
• Identify client needs and drive cross‑sell and up‑sell opportunities.
• Collaborate closely with Sales, Product, Operations, Finance, and Support teams to deliver a seamless client experience.
• Communicate client feedback internally to support continuous improvement.
• Monitor account health, identify risks, and implement retention strategies.
• Manage escalations and coordinate with internal teams for timely resolution.
• Analyze client usage and prepare performance reports.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Minimum Experience two years in client success, account management, or customer‑facing roles.
• Strong communication, relationship‑building, and problem‑solving skills.
• Ability to identify and act on cross‑sell and up‑sell opportunities.
• Experience working across multiple departments and managing competing priorities.

Please confirm once the posting is live or if you need any additional details.

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