Accounts Receivable Specialist

Description

Position Description

Summary:

The Accounts Receivable Specialist performs a variety of accounts receivable functions in accordance with standard procedures within the accounting department, including internal and external customer support and relations. This position proactively works with and supports all business units to ensure all tasks related to accounts receivable are performed in an accurate and timely fashion and with adherence to the company’s internal policies and controls.

Key Job Responsibilities:

• Supports the accuracy and efficiency of the billing process including producing invoices, payment coupons, and statements; applying credits and reviewing transactions to ensure delivery, clearance and documentation
• Prepares cash applications and supports the accuracy and efficiency of cash applications process; applies payments received from customers via check, ACH and wire; processes credit card payments from online product ordering site
• Takes appropriate action with delinquent accounts and helps clients and customers with billing issues
• Provides high level of customer service including answering account questions, taking payments and resolving concerns
• Communicates with team efficiently regarding activity of daily operations in order to meet deadlines efficiently
• Assists with monthly reconciliations of accounts receivable as well as month end reporting
• Performs duties and supports special projects as directed and requested by manager or director

Education or Equivalent Experience:

• High School Diploma or equivalent is required; Associates degree in accounting or combination of education and equivalent experience is preferred but not required
• Experience in accounting processes or customer service is required

Skills/Knowledge/Abilities (SKA) Required:

• Customer Service – knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction with a commitment to excellence
• Excellent verbal and written communication skills with ability to convey information effectively as well as understand information and ideas presented through verbal and written communication
• Self-motivated with the ability to complete multiple tasks with minimal supervision and manage one’s own time
• Ability to handle complex customer issues in a professional manner
• Excellent negotiating skills with sensitivity to public relations
• Ability to analyze account issues and present analysis in a concise manner
• Strong analytical and problem-solving skills as well as the ability to utilize appropriate analysis, judgement and logic
• Ability to work in a team setting and meet deadlines in a face-paced environment
• Strong Excel and Microsoft 365 Office skills

Working Conditions:

Work is performed in an office setting with no unusual hazards. Travel is not required.

The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other job-related criteria.

Acknowledgement

I have received a copy of the Job Description and have read and understand its contents.

Last Updated October 23, 2025.