Admin Assistant | Educational Sector | Remote

About the Company: 

Australia based educational company is providing a learning and skills to the young students

Role Overview – Admin Assistant

Job Purpose:

This is a high-contact, fast-paced role that involves frequent parent calls and ongoing communication. You will be a key touchpoint for families — guiding, counselling, resolving concerns, and ensuring every child has a seamless learning experience. The role is demanding, with significant communication hours, but it offers rapid growth, meaningful impact, and a strong career path within the company. You will be a highly valued member of the FunFox team.

Key Responsibilities:

Parent Counselling & Support:

• Conduct regular calls with parents to discuss student progress and provide constructive feedback.
• Respond promptly to emails, WhatsApp messages, and phone calls.
• Address concerns with empathy, clarity, and professionalism.
• Build strong, trusting relationships with families.

Proactive Communication:

• Reach out to parents with updates, reminders, and feedback.
• Troubleshoot learning or scheduling challenges.
• Ensure parents feel informed and supported at every stage.

Scheduling & Coordination:

• Assist in managing class schedules and parent coordination.
• Ensure smooth day-to-day operational flow.

Data Management:

• Maintain accurate parent and student records using Google Sheets.
• Track communication, feedback, and scheduling updates.

Process Improvement:

• Identify inefficiencies in support or administrative processes.
• Suggest and implement improvements to streamline operations.

Key Requirements:

• Prior experience in customer service, education support, counselling, or teaching (teaching experience is highly preferred).
• Excellent written and verbal communication skills in English.
• Strong empathy and emotional intelligence — someone who can actively listen and guide parents thoughtfully.
• High responsiveness and comfort with heavy calling schedules.
• Proficiency in Google Sheets.
• Ability to multitask and stay organized in a fast-moving environment.
• A proactive, solution-oriented mindset.

Other Details:

Experience:3 years
Location: Remote from Karachi
Working days & timings: Monday to Friday(07:00 am to 03:00 pm)
Benefits: Multiple Benefits

About HR Ways:

HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our Whatsapp Channelhttps://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M to stay updated or visit www.hrways.co to know more."

Job Type: Full-time

Work Location: Remote