Admin Assistant — Returns Specialist (On-Site, Full-Time)

We are seeking a dedicated and detail-oriented individual for a back-office eCommerce operations role. This is not a call center or customer chat support position.

Location: Gulberg (On-Site)
Job Type: Full-Time

Key Responsibilities:

• Manage returns and refunds processes end-to-end
• Maintain accurate and well-structured records using Google Sheets
• Process refunds (training will be provided where required)
• Coordinate effectively with the Customer Support team and Warehouse
• Ensure all cases are tracked and resolved completely without delays

Eligibility Criteria:

Applicants must:

• Have prior experience in eCommerce operations or administrative roles
• Be proficient in Shopify and Google Sheets
• Demonstrate exceptional attention to detail and accuracy
• Be capable of working independently with minimal supervision
• Possess strong written communication skills in English

Please Do Not Apply If:

• You are seeking a call center or chat support role
• You do not have relevant experience
• You are not comfortable with data handling or spreadsheet tools
• You require frequent follow-ups to complete assigned tasks

Preferred Qualifications:

• Experience with Checkout Champ
• Familiarity with Gorgias or similar CRM platforms

Application Process:

Interested candidates are requested to send their CV to:
hrtaiba441@gmail.com

Additionally, please include:

• Details of your Shopify experience (if applicable)
• A list of tools you have worked with (e.g., Sheets, CRM systems)
• A brief note explaining your suitability for a detail-oriented role

Alternatively, applications may also be submitted via WhatsApp at:
+92 300 7449588

Job Type: Full-time

Work Location: In person