Administration/Dispatcher

Administration Dispatcher - Russell's Heating & Air
Job Summary
The Administration Dispatcher is responsible for coordinating daily operational activities, scheduling personnel and resources, and ensuring efficient communication between departments, field staff, and customers. This role combines administrative support with dispatch coordination to maintain smooth workflow and timely service delivery.

Key Responsibilities

• Receive, process, and prioritize service requests or work orders
• Schedule and dispatch staff, drivers, or technicians to appropriate locations
• Monitor job progress and provide real-time updates to relevant stakeholders
• Maintain accurate records of dispatch logs, schedules, and reports
• Communicate effectively with customers, field teams, and management
• Handle incoming calls, emails, and inquiries professionally
• Assist with administrative tasks such as data entry, filing, and report preparation
• Ensure compliance with company policies and safety regulations
• Resolve scheduling conflicts and operational issues promptly

Required Qualifications

• High school diploma or equivalent (Associate’s degree preferred)
• Proven experience in dispatching, administrative support, or a related role
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Proficiency in MS Office (Word, Excel, Outlook) and dispatch software
• Ability to work under pressure and meet deadlines
• Strong problem-solving skills and attention to detail

Preferred Skills

• Experience in logistics, transportation, maintenance, or service-based industries
• Knowledge of scheduling and routing systems
• Customer service experience
• Ability to work flexible hours, including evenings or weekends (if required)

Work Environment

• Office-based role with frequent phone and computer use
• May require shift work depending on operational needs