Administrative Assistant

American Access, Inc is seeking an individual familiar with the Accessibility and Mobility industry and with experience working in an office environment. Armed Service Veterans are encouraged to apply. This position is Full-Time Position. American Access, Inc. offers comprehensive Medical, Dental, Vision, Supplemental Insurance, and a generous 401K Savings Plan.

Company Overview

American Access, Inc. is a national leading manufacturer and provider of aluminum handicap modular access ramps. In addition to manufacturing, we provide site installations through our well-developed service network consisting of employees and subcontractors. Since the company’s establishment in 1997, it has served America’s veterans, public institutions, churches, private organizations and the general public with thousands of ramp and lift installations across the country.

Our customers’ top concern is their health and mobility. Arranging the delivery and installation of the equipment needed to assist them – that’s our job.

American Access’ staff is committed to continuing to meet our customer needs quickly and conveniently. Our goal is to ensure that the client is 100% satisfied with all work completed.

Please visit us at www.americanaccess.com to learn more.

Position Summary

The primary responsibility will be to exhibit a sense of urgency by responding quickly to customer request and assign request to employees. Coordinate the project’s evaluation, installation, and service along with uploading all relevant information and documentation through the company’s proprietary systems. The role of the Administrator is to aid the Service Center Manager which involves planning, coordinating, and finalizing these projects in the company system within required contracted time schedules. Employee is the liaison between management, service employees, as well as the customer. Employee must have proven organizational abilities and the ability to find solutions that ensure completion of time sensitive projects. Communicate all project changes and updates with all parties involved in project and supervisors. Record all verbal and written communication and upload all forms into corporate proprietary systems and also maintain and ensure the confidentiality of all company and customer provided information. Ensure all open projects are evaluated, installed, then invoiced and submitted for payment. Complete any additional task that may be assigned by management as needed. Adhere to all American Access Inc policies and procedures.

Attention to detail, accuracy, and sensitivity to confidential information in addition to written and oral communication, and time management skills are necessary.

Responsibilities and Duties (though not all inclusive)

• Ability to read, comprehend and write detailed correspondence using email or other technology.
• Effectively present information one-on-one or direct to customer over phone.
• Knowledge and experience using Microsoft Publisher.
• Basic construction knowledge and general ability to troubleshoot problems with customers a plus.
• Use of technology; internet, computer programs, tablets and phone systems.
• Strong interpersonal skills with customers and support staff.

Qualified Requirements

• At least 1 year of work-related experience in customer services, home services, accessibility or equivalent. (preferred)
• High School diploma or equivalent
• ADA compliance knowledge a plus.
• Ability to pass drug screening and background check or any other mandated verifications

Compensation

This is a full-time hourly position.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you aware that we will run a federal background check and drug screening test on you?

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Ability to Commute:

• High Springs, FL 32643 (Required)

Work Location: In person