Administrative Assistant - Dispatch Support

Pay: $18.00 - $19.00 per hour

Job description:

Full-Time | Monday–Friday | 8:00 AM – 4:30 PM

We are seeking a reliable and organized Administrative Assistant to support our dispatcher/scheduler and assist with daily office operations. This position plays a key role in customer communication, scheduling support, and administrative coordination. The ideal candidate is detail-oriented, professional on the phone, and comfortable working in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and assist customers
• Make outbound calls for scheduling, confirmations, and follow-ups
• Support dispatcher with scheduling and routing assistance
• Prepare, review, and update work orders
• Assist with invoicing and sending customer invoices
• Provide customer service support and resolve basic inquiries
• Maintain accurate customer and job records
• Assist with general office administrative tasks
• Provide backup support for dispatching when needed

Requirements

• Strong computer skills required
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Comfortable learning new software and systems
• Professional phone etiquette and communication skills
• Strong organizational and multitasking abilities
• Detail-oriented with good follow-through
• Ability to work in a fast-paced environment
• Reliable and dependable attendance

Preferred Qualifications

• Dispatching or scheduling experience
• Administrative or office experience
• Customer service experience
• Experience handling work orders or invoices

What We're Looking For

• Positive, team-oriented attitude
• Strong problem-solving skills
• Ability to prioritize and manage multiple tasks
• Professional written and verbal communication
• Ability to stay calm under pressure

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person