Administrative Assistant - Emergency Services (DH4819)

Education:

• A minimum of 2 years working in a fast-paced office environment
• Proficient with Excel, Microsoft Word, PowerPoint, and an Electronic Health Record System.

Certification:

• • Basic Life Support (BLS) from the American Heart Association

A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:

• Positive working relationships with others
• Possession of high ethical standards and no history of complaints
• Reliable and dependable; reports to work as scheduled without excessive absences.
• Ability to manage multiple priorities and deadlines.
• A high level of interpersonal skills to handle sensitive and confidential situations with maximum discretion; continually requires demonstrated poise, tact and diplomacy
• Must have excellent written and verbal communication skills and proofreading skills.
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job.
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job.
• Submission of all required employment-related documents, application, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical:

Work is most sedentary requiring prolonged times of sitting; frequent needs for standing, walking, maintaining balance and reaching. There will be occasional needs for driving, bending, climbing, kneeling, crouching and twisting. This position does not require much lifting other than occasional lifting of up to 25 pounds (moving a case of paper). Incumbent will need the prolonged ability for far vision, near vision, color vision, depth perception, seeing fine details, hearing normal speech, telephone use, and hearing overhead pages on loudspeaker. Incumbent must be able to utilize hand manipulation for prolonged time with simple grasping, fine manipulation, and use of keyboards. May be required to occasionally have the ability of hand manipulation for firm grasping. Incumbent may occasionally be exposed to environmental hazards such as infectious disease; chemical agents; dust, fumes, gases; extremes in temperature or humidity; hazardous or moving equipment; unprotected heights; and loud noises.

Mental:

The Incumbent independently initiates and carries out routine assignments, handles problems and deviations in the work assignments in accordance with policies and procedures. Transcription of physician orders is reviewed for accuracy and cosigned by the Registered Nurse. Work is periodically checked and reviewed in terms of the overall efficiency of services provided to patients and to ensure compliance in accordance with established priorities and procedures. Incumbent will have the prolonged ability concentrate; handle a high degree of flexibility; work alone; adapt to shift work; and work in areas that are close and crowded. May need to frequently cope with high level of stress; make decisions under high pressure; cope with anger/fear/hostility of others in a calm way; handle multiple priorities in stressful situation; and demonstrate a high degree of patience. Incumbent may occasionally/rarely need to be able to manage altercations.

• Provides administrative support to the Director Emergency Services.
• Assists the Emergency Department with ongoing projects and special project assignments often requiring independent judgment and ability to determine best action to accomplish goals and objectives.
• Creates and develops visual presentations to achieve credibility through professional presentation and excellence in communication, as requested.
• May act as a liaison with other departments and outside agencies; handles confidential, non-routine information, and explains policies when necessary.
• Works independently and/or within a team on special non-recurring and ongoing projects at the request of the SCN or designee. Understands (if necessary, clarifies) and carries out his/her role as a team member to complete projects or objective of the office, department, and organization.
• Possesses the ability to be flexible and coachable in learning new processes and adjusts to change. Will uphold the missions and vision of TCRHCC and abide by its policies and procedures.
• Possess the skills and knowledge of creating spread sheets for tracking financial, clinical and personnel data, etc. Assists in preparing - reports for presentations.
• Provides secretarial support using independent judgment to accomplish duties and meet customer needs in a timely manner:
• Schedules and organizes complex activities such as meetings, taking minutes for all department meetings-, travel, educational training, conferences and activities.
• Establishes, develops, maintains and updates filing system. Retrieves information as needed.
• Organizes and prioritizes information and calls.
• Sorts and distributes mail. Drafts responses or replies by phone or e-mail when necessary and responds to regularly occurring requests for information.
• Answers phones for the Director Emergency Services and others as assigned. Takes messages or fields/answers all routine and non-routine questions.
• Types and designs general correspondences, memos, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes; responsible for accuracy and clarity of final copy.
• Provide clerical and administrative support for the Emergency Department management team.
• Organize timekeeping records for corporate employees.
• Account management for travel and training expense reports.
• Orders equipment and supplies for the Emergency, Trauma, and Victim Survivor Services Grant department. Collaborates with Procurement Department as necessary.
• Assists in department education and orientation of new staff. Assists with implementation of new processes. Maintains Unit and Hospital Competency for department staff
• Collects statistical data and assists in department Performance Improvement projects and provides reports to appropriate personnel.
• Provides Patient Access Specialist (PAS) coverage, during PAS meal breaks and/or absences. Takes on the full duties and responsibilities of the Patient Access Specialist. Proves education, training, and a resource for the Patient Access Specialist.
• Ensure proper use of PPE including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher and eye or face shield.
• Complete all donning and doffing tasks in a safe acceptable method and discard used PPE accordingly. (see CDC website for most current updates).
• Complete task training for all routine cleaning and decontamination processes for all surfaces.
• Takes on other duties as assigned.