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Administrative Assistant I, Graduate Admissions

Administrative Assistant I, Graduate Admissions

Department Summary:

From Bridgewater State Universitys inception in 1840 by Horace Mann as one of the first normal schools in America to the current day, BSU has worked to ensure that our students receive an accessible, affordable, and exceptional education. BSU aspires to be the leader in our mission class for closing equity gaps for Black/Cape Verdean, Latinx, Native American, Asian, and other students of color. BSUs institutional values, the work of the Presidents Special Task Force on Racial Justice, and leadership of the Leading for Change Higher Education Diversity Consortium underscore the campus commitment to racial equity and other forms of social justice.

Our commitment to diversity, equity, and inclusion is reflected in our institutional values, which ensure that all students are supported and succeed.

The mission of the Department of Graduate Admissions is to assist all eligible students to successfully apply and enroll in graduate programs at Bridgewater State University. Successful candidates will be staff members that can work with their colleagues to help meet the mission of the department of Graduate Admissions in serving and supporting our racially and ethnically diverse campus community.

Position Summary:

The Administrative Assistant I is responsible for the daily administrative operations and provision of admission counseling support in the Office of Graduate Admissions in the College of Graduate Studies. The Administrative Assistant I is committed to extraordinary customer service for all prospective graduate students, staff, and faculty at BSU.

We are looking for equity-minded applicants who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.

This is a 12 month, AFSCME position and is subject to the terms of that unit agreement.

Tour of Duty: 8:45 am to 5:00 pm, Monday through Friday (Saturday and Sunday as days off). Willingness to work on a flexible schedule as required, including evenings and weekends.

This position is located in Bridgewater, MA and may be eligible for a hybrid schedule in accordance with BSU remote work policy.

Position Type: AFSCME Classified

Essential Duties:

Respond to all department emails and phone calls from prospective students, enrolled students, and DGCE graduate chairs. Answer questions regarding programs, acceptance packages, registration process, non-degree and reinstate processes, licensure, tuition/fees, deadlines and admissions requirements.
Manage and maintain the Assistant Deans calendar, including scheduling meetings, coordinating appointments, and prioritizing time-sensitive requests.
Enter contact information into the CRM for all prospects who call, walk-in or send information to the office.
Assist with administrative tasks in the CRM related to graduate prospective and applicant records.
Provide administrative support to the department to increase admissions efficiency. Assist with the indexing of documents to applicants file and notifying applicants regarding application status.
Download and index official transcripts from online services and print, sort, and scan all mailed documents for applications (resumes, letters of recommendation, personal statements, MTELs, etc.).
Distribute all mail in Graduate Admissions.
Provide information and follow-up to staff regarding individual student inquiries regarding status of application, deferral of application, change of program, change of advisor, fee waiver requests, enrollment letters, reinstatements, holds and withdrawals.
Prepare and mail out acceptance packages. File folders for prospective and accepted students.
Work well with a diversity of individuals on- and off-campus, being cognizant of and sensitive to cultural differences.
Perform other duties as assigned.

The duties listed in this job description are intended only as illustrations of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

State Job Specifications are available in the Human Resources Office or on the Human Resources website -www.bridgew.edu/hr.

Required Qualifications:

We are looking for equity-minded applicants who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below.

I. An Associates or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
II. An Associates or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Commitment to customer service excellence/support to enhance an environment of equity, diversity, civic engagement and inclusion.
Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Ability to exercise discretion in handling confidential information and exercise sound judgement.
Ability to adapt to new technology and to address existing and future process needs.
Knowledge of Microsoft Office: Word, Excel, Adobe, PowerPoint.
Ability to establish and maintain harmonious working relationships and deal tactfully with others.
Ability to work effectively in a team environment as well as independently.
Ability to adapt to changing priorities and multi-task.
Ability to follow written and oral instructions.
Good written/oral communication skills.
Ability to proof and review documents.
Knowledge of general office procedures.

Preferred Qualifications:

Experience working in Higher Education.
Knowledge of Banner or other student information system experience desirable.
Knowledge of a CRM system experience desirable.

Work Environment:

Bridgewater State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities. To request a reasonable accommodation for the application process, please complete and submit this electronic form: https://cm.maxient.com/reportingform.php?BridgewaterStateUniv&layout_id=18

Special Conditions for Eligibility:

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer.

This position is not eligible for H-1B sponsorship.

Salary Range: $2,110.33 bi-weekly (Grade 15 Step 1)
Posting Number: S01314P
Open Date: 03/18/2026
Close Date: 03/29/2026
Open Until Filled: No

Special Instructions to Applicants:

Please note the following information is required to complete your application for this position:

A minimum of one (1) employment history entry.
A minimum of three (3) professional reference entries.

Optional:

Resume
Cover Letter

To apply, visit https://jobs.bridgew.edu/postings/32119

Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

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