Administrative Claims Specialist, Operations

The Administrative Claims Specialist is part of a team that provides operational and administrative support to Claims Representatives.

RESPONSIBILITIES

• Perform Quality Assurance on daily automated processes and either resolve issues independently or escalate them to the appropriate teams.
• Enter payment and claim information accurately into the Claims System.
• Communicate with adverse insurance carriers to obtain pertinent information or report claims.
• Manage the Repair Shop Portal and address inquiries or concerns from repair shops.
• Create and manage rental reservations between rental vendors and customers.
• Assist User Acceptance Testers by creating test claim data in test applications.
• Work within a team environment to support all team members.
• Multitask and prioritize assignments based on overall level of importance.
• Provide excellent customer service to both internal and external customers through verbal and written communication.

QUALIFICATIONS

• High School Diploma or General Education Degree (GED)
• 1-3 months related experience and/or training.
• Basic personal computer skills including working knowledge of Microsoft Office Suite products.
• Ability to work effectively with minimal supervision.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to multitask and work effectively under pressure.

SALARY RANGE

The pay range for this position is $42,000 to $55,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym and health center at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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