Administrative Support

• Provides administrative and operational support, ensuring accurate scheduling, job closeouts, daily production tracking, and data management.
• Works closely with construction leaders, Project Managers, and customers to verify job information, estimate completion details, and maintain accurate project documentation.
• Plays a key role in data integrity across platforms to ensure timely and accurate job processing.

Core Responsibilities

• Communicate daily with construction leaders and peers regarding job completions, production, and scheduling updates.
• Record and update data in multiple platforms including Excel, Salesforce, NetSuite, and PDF editors.
• Manage and process job completions, ensuring all production data is accurate and complete.
• Assist with preparation of estimates and job documentation for customers.
• Investigate missing or incomplete information by coordinating directly with field and operations personnel.
• Track job progress and completion timelines to support billing and reporting accuracy.
• Communicate effectively across departments and with external customers to verify project status.
• Maintain organized documentation for all Mission Control-related tasks.
• Perform additional administrative tasks as assigned.

Required Qualifications & Experience

• High school diploma or equivalent required; associate degree preferred.
• 1–3 years of administrative or data-entry experience in construction, telecom, or utilities.
• Proficiency with Microsoft Excel, NetSuite, and PDF editing tools (Adobe/Foxit).
• Excellent attention to detail, time management, and accuracy under deadlines.
• Strong organizational, written, and verbal communication skills.
• Ability to work both independently and collaboratively in a fast-paced environment.

Preferred Experience

• Familiarity with Salesforce, NetSuite, or other CRM/project management platforms.
• Prior telecom or utility construction knowledge.
• Experience with production tracking and estimating workflows.

Physical Demands & Competencies

• Primarily sedentary role with extended periods of computer use.
• Occasional filing, lifting (up to 20 lbs.), or standing on a stool as required.
• High level of accuracy, accountability, and adaptability.
• Strong interpersonal and communication skills.

Work Environment

• Operates in a professional office environment with standard office equipment.
• Frequent interaction with internal and external teams via phone, email, and collaboration tools.

Work Schedule

• Full-time, non-exempt position.
• Standard hours are Monday–Friday, with flexibility for weekends or extended hours as necessary.
• Regular and punctual attendance is required.

Training & Development Expectations

New Hire Development

• Complete Universal Services administrative and Mission Control onboarding within 90 days.
• Learn job closeout, data entry, and daily production tracking procedures.
• Gain proficiency in Excel, Nav, and Salesforce systems.
• Develop understanding of company workflows and interdepartmental communication processes.

Ongoing Development

• Continue improving accuracy and speed in data entry, estimating, and documentation.
• Cross-train within other administrative departments to support company-wide operations.
• Participate in Universal Services process improvement and systems development initiatives.
• Demonstrate readiness for advancement to Lead Administrative Support through reliability, initiative, and communication excellence.