Administrative Support Specialist

Join Our Team at Genesis Counseling Center

Position: Client Care Administrative Assistant
Location: Hampton, VA
Full-time

Make a Difference Every Day

Ready to make more than just a paycheck? Are you passionate about making a meaningful impact in the lives of others? At Genesis Counseling Center, we are more than a workplace—we are a mission-driven team committed to “touching and inspiring lives." We believe that healing and hope go hand in hand, and our Assessment Care Coordinators (ACCs) are a vital part of delivering that promise.

Why You’ll Love Working Here

• Positive Environment: You’ll join a supportive, encouraging, and collaborative team where every interaction reflects care and compassion. Genesis was voted Best Place to Work in Hampton Roads.
• Professional Workplace: We value integrity, attention to detail, and professional growth. Your work will directly support clinical excellence and client well-being. Set schedule Monday - Friday, 9-5.No more fast food, weekends or shift work!
• Purpose-Driven Impact: Every phone call you answer, every client you greet, and every appointment you schedule helps change lives through counseling and care. Join our mission of "touching lives & inspiring life."

What You’ll Do

As an Assessment Care Coordinator, you will:

• Serve as the warm, welcoming voice and face of Genesis for our clients in person, by phone and online via our website chat
• Provide exceptional administrative support to our psychological testing team
• Manage scheduling, new client intakes, and day-to-day office coordination
• Support our mission by maintaining HIPAA compliance and ensuring every client receives timely, thoughtful care
• Collaborate with the management and administrative teams to support a smooth, efficient, and professional environment

What You’ll Need

We’re looking for someone with:

• A heart for service and a passion for helping others
• Strong communication and relational skills
• Organizational precision and attention to detail
• Comfort with phones, computers, and multi-tasking in a fast-paced environment
• The ability to be flexible, solution-oriented, and a team player

Familiarity with insurance processes, electronic medical records, and administrative experience in a healthcare or counseling setting is a plus—but not required. We’ll train the right candidate!

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person