Administrative Virtual Assistant - Clio Billing & Client Communications

Job description:

We are seeking an experienced Administrative Virtual Assistant to support a growing law firm with billing management through Clio and direct communication with clients. The firm consists of approximately 15 attorneys, and the VA will play a key role in ensuring timely, accurate billing and maintaining excellent client relations.

If you have a background in legal billing, strong organizational skills, and experience managing communications in a fast-paced professional setting, we’d love to hear from you.

Responsibilities:

• Manage and process billing through Clio Manage (time entries, invoices, payments).

• Coordinate billing details and updates with attorneys and clients.

• Track billable hours and ensure accuracy across multiple matters.

• Follow up on overdue invoices and client payments as needed.

• Maintain organized records of client communications and billing histories.

• Support administrative tasks such as document management and scheduling.

• Communicate professionally via email, phone, and client portals.

Requirements:

• Experience using Clio Manage (billing, timekeeping, or client management).

• Prior experience working as a Virtual Assistant in a legal or professional services environment.

• Excellent written and verbal communication skills in English.

• Strong attention to detail and ability to multitask across several clients.

• Professional, reliable, and proactive work ethic.

• Stable internet connection and remote work setup.

  Preferred Qualifications:

  Experience supporting multiple attorneys or a law firm.

  Knowledge of general legal billing procedures and terminology.

  Customer service experience or client-facing role background.