Admissions Associate Manager

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Associate Manager, Admission | MAF Entertainment | SKI Egypt

ROLE SUMMARY

The Admission Associate Manager drives the performance of the Global Snow ticketing team to meet all commercial and service-related goals. This role will ensure operational direction while ensuring an optimal customer experience while supporting budget and revenue targets.

ROLE PROFILE

• Manages the guest service team during daily operations, including the information desk, lobby up-sellers, ticket counters, call center and access control.
• Actively adhering to and promoting the highest levels of customer service throughout the Guest Services team.
• Drives strategic and tactical best practice in Ticketing to ensure that our processes, systems and people deliver excellence in Ticketing Guest Experience.
• Works closely with the cash office team to ensure correct results in daily revenue reports.
• Produces relevant management reports to help Global Snow understand its commercial positioning regarding ticket sales activity.
• Works closely with Marketing Team for Global Snow website, mobile app for any changes.
• Responsible for reviewing Majid Al Futtaim internal audit report and actions for all relevant points.
• Works with IT to ensure upkeep of operational software and hardware within the Guest Service Department.

REQUIREMENTS

• Bachelor’s degree in Business Administration or Hospitality.
• Minimum 5 years of experience in a supervisory or managerial role within the leisure or hospitality sectors.
• Excellent communication and problem-solving skills.
• Strong leadership skills.
• Excellent command of the English language.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.