Admissions Supervisor

Awarded Best Quality of Care — Once Again!
Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.
At Community Hospice & Palliative Care, we’re honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.
We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

Position Summary
The Admissions Supervisor is responsible for the coordination, direction, organization, and supervision of the Admissions Team, including RNs, LPNs, Social Workers, and Pre-Admission Support Specialists. This role ensures timely patient admissions, resolves barriers to care, supports staff development, and fosters positive relationships with referral sources and community partners. The Admissions Supervisor ensures compliance with hospice regulations and maintains operational efficiency.
Employees in this role is focused on home admissions. But must be willing and able to flex their work location between various hospitals and assist with home admissions as needed.
Employees assigned this job title work as salaried employees understanding that length of workday is determined by workload. Employee must be able to flex hours as needed to meet referral and admission requests.
Position location: Remote
Shift: Mon - Fri; 7 am - 4 pm

Essential Functions

• Informs Director of Admissions regarding active referral status, risk management issues, treatment modalities and admission advancement status per hospital.
• Coordinate daily staffing assignments based on referral volume, case complexity, and staff expertise to advance the admission process.
• Collaborate with the Care Navigation Center to ensure timely and accurate referral intake.
• Use data to improve referral quality, speed to care, conversion rates, and patient satisfaction.
• Serve as a preceptor and mentor to Admissions Team members.
• Provide same day service recovery and professional representation to referral sources.
• Support quality improvement and compliance initiatives.
• Monitor documentation compliance and adherence to internal standards.
• Demonstrate critical thinking and independent problem-solving.
• Maintain professional relationships with physicians, discharge planners, and healthcare providers.
• Educate patients, families, and referral partners on hospice philosophy, services, and benefits.
• Assess patients for hospice eligibility and conduct physical and psychosocial assessments.
• Attends a minimum of 85% of the general staff and team meetings. Promotes agency image within the community.
• Develop initial plans of care and secure physician orders for medications, DME, and treatments.
• Ensure comfort through timely coordination of care and appropriate nursing interventions.
• Facilitate transfers and changes in level of care under Medicare Conditions of Participation.
• Act as nurse designee while patient is hospitalized, ensuring updates to the care plan.
• Provide training and feedback to staff on policies, procedures, and clinical performance.
• Deliver education on Health Care Surrogate, Proxy, and Advance Directives.
• Assist in professional development of staff and onboarding of new hires.
• Participate in in-service programs, hospital committees, and outreach efforts.
• Promote Community Hospice as a preferred provider and resource for early referrals.
• Represent the organization professionally and ensure HIPAA compliance.
• Comply with organizational policies and use resources responsibly.
• Engage in continuing education and support professional development.
• Perform other duties as assigned.

Qualifications
Knowledge and Critical Skills

• Knowledge of hospice philosophy, services, admission procedures, and state/federal regulations.
• Understanding of Advance Directives and the Medicaid application process.
• Familiarity with pain and symptom management and interdisciplinary care.
• Customer service, leadership, and supervisory skills.
• Strong written and verbal communication.
• Ability to guide families, assess values and preferences, and navigate complex decisions.
• Skilled in electronic medical record documentation and Windows-based applications.
• Strong clinical judgment, problem-solving, and prioritization abilities.

Experience

• Minimum of two (2) years of experience in hospital or long-term care setting required. ICU or ER experience preferred.

License / Certification

• Current Florida Registered Nurse (RN) license.
• Current CPR certification.
• Valid Florida driver’s license with acceptable driving record and reliable transportation.
• Level II AHCA background screening.
• CHPN certification preferred.
• Graduate from a diploma or associate degree nursing program; bachelor’s degree preferred.

Other Requirements

• Must be able to work flexible hours based on workload and admission demand.
• Must be able to travel to hospitals and patient homes as needed.
• Medical clearance and current immunizations required (TB, Hepatitis, Flu).

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.
This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.

Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at humanresources@aliviacare.com.
We participate in E-Verify to confirm the employment eligibility of all newly hired employees.
Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com.
Equal Opportunity Employer