Adventure Marketing & Reservations Specialist

Adventure Marketing & Reservations Specialist

We're looking for an enthusiastic and organized individual to join our fun-loving team as an Adventure Marketing & Reservations Specialist. This role is ideal for someone passionate about the outdoors, who is as comfortable on a mountain bike as they are analyzing digital marketing data. If you thrive in a fast-paced environment and love sharing your adventures, we want to hear from you!

Job Details and Core Responsibilities

This role is designed to be Full-Time Preferred (though Part-Time could be considered) and requires a dynamic mix of office-based work and outdoor field experience.

Time Commitment:

• Average of 15 hours per week dedicated to marketing
• Approximately 16 hours per week answering client questions and managing reservations
• Occasional field days gathering content and cleaning huts
• Regularly hiking, biking, and skiing our routes to gain firsthand product knowledge and create authentic content

Core Responsibilities:

• Develop and execute a marketing plan to promote hut trips and outdoor experiences
• Track and report on the performance of marketing efforts
• Respond to reservations, inquiries, and customer questions via phone, email, and online platforms
• Create engaging social media and content strategies that reflect our brand and community
• Capture and edit photo and video content for marketing materials
• Participate in field work (cleaning huts, scouting routes, collecting media)
• Maintain strong organization and clear communication with the team and clientes

Required Experience & Skills

• Required Experience & Skills
• Mountain Biking: Must be capable of completing our 6-night, 7-day mountain bike route independently or with friends
• Digital Marketing proficiency, including campaign execution and reporting
• Content strategy and social media management experience
• Strong data analysis skills for tracking campaign performance
• Photo editing and basic design proficiency
• Excellent verbal and written communication
• Exceptional organization, attention to detail, and time management
• Ability to communicate effectively across phone, email, and in-person interactions
• Strong interpersonal skills with the ability to engage with guests from diverse backgrounds

Desirable Experience & Skills (Bonus Points!)

• Backcountry skiing, bikepacking, or backpacking experience
• Photography and video editing experience
• Customer service background
• Advanced skills in Microsoft Office Suite and Google Workspace
• Avalanche training or certifications (AIARE Level 1–3 preferred)
• Familiarity with reservation management platforms

Why Work With Us?

Join a team that believes in the balance of hard work and serious play!

• Fun, Collaborative Team: We are a fun team who works hard and plays harder in the mountains.
• Dog-Friendly Work Atmosphere (bring your adventure buddy!).
• Access to our incredible hut trips as part of the job.
• Access to industry pro deals for gear and equipment.
• Meaningful work helping others explore the backcountry.

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Expected hours: 30 – 50 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Retirement plan

Work Location: In person