After Sales Manager - Motorcycle

The After Sales Manager – Motorcycle is responsible for leading and managing all after-sales operations, including Service, Warranty, Insurance, and Parts . This role ensures smooth operational performance, customer satisfaction, and profitability across the motorcycle division. The position requires strong leadership, technical expertise, and strategic vision to drive efficiency, compliance, and long-term customer loyalty.

• Oversee daily operations of motorcycle service centers to ensure efficiency and service quality.
• Establish service standards and KPIs aligned with manufacturer guidelines.
• Monitor job flow, technician productivity, and turnaround times.
• Drive continuous process improvement to enhance operational performance.
• Supervise warranty claim processing and ensure adherence to manufacturer policies.
• Review, approve, and submit claims accurately and on time.
• Maintain complete documentation and minimize claim rejections.
• Liaise with the principal/manufacturer for updates, audits, and technical guidance.
• Manage relationships with insurance companies and assessors for claim approvals.
• Ensure accurate damage assessments, cost estimates, and timely repairs.
• Follow up on pending claims and ensure timely payment collection.
• Monitor insurance job efficiency and customer satisfaction.
• Oversee parts department operations to ensure availability, accuracy, and timely supply.
• Coordinate between parts, service, and warranty teams to minimize downtime.
• Monitor inventory levels, aging stock, and reordering processes.
• Ensure adherence to company and manufacturer parts policies.
• Work closely with procurement and logistics to optimize stock levels and cost control.
• Lead, coach, and motivate service, parts, and warranty teams to achieve business goals.
• Conduct regular meetings to align on objectives, performance, and challenges.
• Identify training needs and ensure ongoing technical and soft-skill development.
• Foster a positive and performance-driven culture within the department.
• Ensure exceptional customer service through timely communication and follow-up.
• Address escalated customer complaints with professionalism and resolution focus.
• Monitor customer satisfaction metrics and implement improvement plans.
• Enhance customer retention through value-added services and quality engagement.
• Develop and manage after-sales budgets for service, parts, and warranty operations.
• Analyze departmental performance, profitability, and expenses.
• Implement measures to achieve revenue, gross margin, and cost-control targets.
• Prepare performance and financial reports for management review.
• Ensure compliance with health, safety, quality, and environmental regulations.
• Maintain audit-ready documentation for service, warranty, insurance, and parts.
• Ensure alignment with manufacturer standards and company policies.

• Bachelor’s degree in Mechanical / Automotive Engineering (Master’s preferred).
• Minimum 8–10 years of experience in after-sales operations, including service, parts, and warranty management , with at least 3 years in a managerial role.
• Strong technical background in motorcycles (preferably Japanese and European brands).
• Proficiency in Dealer Management Systems (DMS) and reporting tools.
• Proven leadership, financial management, and customer service skills.

• Strategic leadership and planning
• Customer service excellence
• Team management and coaching
• Technical and operational expertise
• Financial and analytical acumen
• Communication and negotiation skills