After Sales & Service Contracts Executive

Job Code

027/001/283

Industry

Water Treatment

Job Brief

We are seeking a proactive and customer-focused After Sales & Service Contracts Executive to manage service contracts, spare parts sales, and customer support activities. The role focuses on maintaining long-term client relationships, handling renewals, coordinating with service teams, and driving aftermarket revenue through upselling and contract management.

The ideal candidate will have strong experience in B2B after-sales and maintenance-related sales, with the ability to manage customer expectations and ensure high service standards.

Job Responsibilities

• Manage and renew annual maintenance and service contracts with existing clients.
• Prepare and follow up on spare parts quotations and service proposals.
• Coordinate with internal service and technical teams to resolve customer issues efficiently.
• Handle customer complaints and ensure timely resolution.
• Promote service upgrades, renewals, and value-added solutions to existing customers.
• Maintain accurate records of contracts, renewals, and customer interactions in the CRM system.
• Track contract expiry dates and ensure timely renewals.
• Build and maintain strong relationships with key accounts.
• Support management in achieving after-sales and service revenue targets.
• Monitor customer satisfaction and recommend improvements to service processes.

Job Requirements

• Minimum 2 years of experience in B2B after-sales, service contracts, spare parts, or maintenance-related sales.
• Strong experience in: Service contract renewals, Spare parts quotations and sales, Handling customer complaints, and coordination with service teams.
• Fluent in English (mandatory); Arabic is a strong advantage.
• Experience in upselling service upgrades, renewals, and add-ons.
• Familiarity with CRM systems (Salesforce preferred).
• Background in customer relationship management, servicing, and maintenance in industries such as Equipment manufacturing, Electronics and appliances, HVAC, Coffee machines, or other aftermarket-driven businesses.
• Strong communication, negotiation, and organizational skills.
• Ability to manage multiple accounts and meet deadlines.
• Self-motivated, detail-oriented, and customer-centric.