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Aftersales Manager

Job Requisition ID: 179595

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are looking for an experienced Aftersales Manager to lead Service and Bodyshop operations across the UAE. The role is responsible for driving budgeted sales, gross margin and net profit, while ensuring strong customer satisfaction, operational excellence, dealer standards compliance and effective team performance.
This is a key leadership role within the Aftersales function, requiring a commercially minded and people-focused professional who can manage performance, improve processes and deliver a high-quality customer experience.

What you will do

Lead and manage the Aftersales operation to achieve monthly revenue, gross margin and net profit targets.
Drive customer satisfaction by ensuring efficient service processes, timely resolution of concerns and continuous improvement of CSI performance.
Implement and monitor dealer standards, operating procedures, audits and best business practices across the location.
Manage and develop service teams, including supervisors, coordinators, workshop parts counter associates, cashiers and support staff.
Review Aftersales KPIs including productivity, efficiency, turnaround time and revenue per repair order, and initiate improvement plans where required.
Ensure optimal utilization of manpower, workshop equipment and operational resources to support business growth.
Oversee product concern handling, technical escalation and effective communication of service updates to the team.
Support employee engagement, career development and capability building through coaching, training and performance reviews.
Ensure effective implementation of Quality, Health, Safety and Environmental management systems at the location.

Required skills to be successful

5–8 years of automotive dealership experience, including 3+ years in an Aftersales managerial role.
Strong interpersonal and leadership skills. Strategic and analytical mindset.
Strong problem-solving skills under pressure. Good understanding of automotive dealer and distributor business processes.
Ability to manage teams, improve processes and deliver results in a fast-paced service environment.

About the team
The Aftersales team plays a critical role in delivering a seamless customer experience after vehicle purchase. The team includes service, workshop, parts and customer-facing support functions working together to achieve revenue growth, operational efficiency and high customer satisfaction.
As Aftersales Manager, you will lead a diverse team and work closely with senior Aftersales leadership to ensure strong performance, continuous improvement and alignment with principal standards.

What equips you for the role

Diploma or bachelor’s degree in Automobile or Mechanical Engineering, or a related technical discipline.
Proven experience managing Aftersales, Service or Bodyshop operations within an automotive dealership environment.
Strong commercial awareness with the ability to manage sales, gross margin, profitability and operational KPIs.
Hands-on knowledge of service operations, workshop productivity, customer satisfaction processes and dealer standards.
Ability to lead, coach and motivate teams while building a high-performance culture.
High level of ownership, integrity and responsibility, with the ability to remain calm and solutions-focused under pressure.
Working knowledge of MS Office and ERP systems.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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