AGENT - HOSPITALITY SERVICES

JOB PURPOSE

Responsible to meet, assist and greet Hala Bahrain customers at Bahrain International Airport and assisting them through airport procedures, such as immigration, security and baggage drop off or claim to ensure a complete and high-quality service to their onward journey whether arriving or departing the terminal.

KEY ACCOUNTABILITIES

• Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.

• Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.

• Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.

• Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.

• Cross-sell and/or up-sell services to passengers.

• Operate office equipment such as air-to-ground radio, airport access control, computers, and phones as and when required.

• Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.

• Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.

QUALIFICATIONS, EXPERIENCE & SKILLS

• High National Diploma

Experience

• 1-2 years of working experience in sales, customer service and promotional services.

• Ability to work calmly under pressure.

• Basic administrative skills

• In-depth understanding of service offerings, policies, and procedures to accurately inform passengers.

• Skill in arranging bookings for Hala Bahrain services at customer service desks in departure and arrival halls.