AIDC /POS Tehnical Support Enginner

IT Technical Support Engineer – AIDC & POS Hardware

Key Responsibilities:

• Respond promptly and professionally to customer enquiries and technical support requests via site visits, phone, and email, ensuring high levels of customer satisfaction.
• Diagnose and troubleshoot hardware and software issues related to:
• Barcode Printers (Zebra, Honeywell, etc.)
• Barcode Scanners (Zebra, Honeywell, Datalogic)
• ID Card Printers (Zebra, HID)
• Handheld Mobile Terminals (Zebra, Datalogic)
• POS Machines , POS Printers and POS Peripherals (Posiflex,Epson and other brands)
• Provide effective solutions to resolve technical issues and minimize downtime.
• Conduct installation, configuration, and end-user training for barcode printers, scanners, handheld terminals, POS systems, peripherals, and associated software.
• Support customers in adopting enterprise mobility and digital transformation solutions, including Auto-ID, RFID, PDT, and IoT technologies.

Technical Skills & Knowledge:

• Strong understanding of Windows operating systems, networking, and Android platforms.
• Working knowledge of Android and Windows-based kiosks.
• Familiarity with enterprise mobility solutions and digital transformation tools.

Requirements:

• 3–5 years of experience in IT and AIDC technical support.
• Valid UAE driving license with own car (mandatory).
• Excellent troubleshooting, communication, and customer service skills.

Job Type: Full-time

Pay: AED6,000.00 - AED7,000.00 per month