Air Freight Manager

Key Responsibilities

Operations & Execution

• Manage day-to-day air export/import operations (EXW, FCA, FOB, DDP, DAP, CSB, T5, AOG, DG etc.).
• Ensure timely booking, pickup, documentation, AWB issuance, and airline coordination.
• Handle time-critical/AOG/ship spares cargo with precision.
• Monitor cargo movement until final delivery (pre-alerts, milestones, PODs).
• Ensure 100% compliance with airline, customs, and security regulations.

Customer & Agent Management

• Maintain strong communication with customers, overseas agents, and network partners.
• Prepare and share quotes with accuracy and within set TATs.
• Resolve operational issues quickly and professionally.

Airline & Vendor Management

• Liaise with airlines, GSAs, CSAs, ground handlers, and trucking vendors.
• Negotiate rates and space allocation (especially during peak periods).
• Build strong relationships with key carriers (EK, EY, QR, TK, W5, 5S, etc.).

Commercial & Pricing

• Prepare competitive airfreight quotations.
• Ensure healthy GP margins and monthly revenue targets.
• Track performance reports and share insights with management.

Documentation

• Oversee MAWB/HAWB, DG declarations, invoices, packing lists, and export filings.
• Ensure accuracy for transhipment/third-country operations.

Team & Process

• Train and guide the air freight team.
• Improve SOPs and streamline processes for efficiency.
• Ensure every enquiry is logged and closed on time.

Requirements

• Minimum 4–6 years experience in Air Freight operations (UAE market preferred).
• Strong knowledge of airline processes, MAWB/HAWB, DG handling, and AOG shipments.
• Existing relationships with airlines, GSAs, and handling agents.
• Ability to work under pressure and handle urgent deadlines.
• Excellent communication and coordination skills.
• Proficiency in Fresa/Calogi/ERP systems is an advantage.
• Strong customer service mindset with attention to detail.

Job Type: Full-time

Experience:

• Air freight : 3 years (Required)
• Freight forwarding : 3 years (Required)
• Dubai work : 3 years (Required)

Location:

• Dubai (Required)