Manager - Air Freight

Overview

At DHL Global Forwarding, we pride ourselves on offering the most comprehensive and flexible range of Air Freight services to ensure your goods are moved quickly and reliably across the globe. With our trusted network of carefully selected carriers operating on major routes, and over 850 offices providing local expertise and support, we guarantee on-time deliveries in full compliance with local regulations. Our dedicated airport-based staff ensure safe and reliable cargo handling, while our global customs experts streamline the clearance process, reducing the stress of international trade. Additionally, our GoGreen solutions optimize routes to enhance speed to market and reduce carbon footprints, reflecting our commitment to both efficiency and sustainability. Join our team as Manager, Air Freight at DGF Pakistan and be a part of a global leader dedicated to delivering excellence and sustainability in air freight logistics.

Job Purpose

As Manager, Air Freight for DHL Global Forwarding (DGF), this role entails a crucial responsibility to develop and administer Operations/Customer Service plans and processes to deliver flow of goods and information across the customer’s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.

Major Job Responsibilities

• Contribute to develop airfreight operations strategy in line with business strategy and requirements, global guidelines and policies.
• Execute Air Freight Operations/Customer Service plans and processes to provide air freight forwarding for internal and external customer and achieve a desired level of customer retention.
• Assess and interpret to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance.
• Implement freight administration in providing allocation and reservations of freight on planned line haul and flights required for hub and operations performance.
• Develop opportunities to expand business with new clients, conduct regular customer visits and continuously improve in-house customer services and different sectors as well.
• Lead pricing activities and responses to enquiries in a timely, efficient and globally competitive manner, guide regions/ countries on pricing, and monitor timely and accurate updating of local tariff.
• Build and maintain strong relationships with clients, airlines, ground handling services, and other relevant vendors.

Qualifications Required

• Minimum 5 years of experience preferably in Freight Forwarding
• Possess in-depth knowledge of air freight processes and industry best practices
• Strong negotiation skill, interpersonal skill and problem-solving attitude
• Functional and analytical experience in Operations, Freight Management, Stakeholder Management
• High integrity with good work ethic.

Interested in shaping the future of global logistics? Please apply by 26 November 2025.

Join our team and kickstart your career with us. Explore opportunities at careers.dhl.com and be part of our exceptional team, DGF Pakistan – a Great Place to Work and a Top Employer.