Air Freight Specialist

Role Description

This is a full-time on-site role for a Air Freight Operations Specialist (Freight Forwarding) at Bali And Company Logistics Private Limited, located in Connaught Place, New Delhi. The selected candidate will lead Air Freight operations (Imports & Exports) under our growing freight forwarding division.

Summary

If you’ve spent 3–5 years in Air Freight (Pricing + Operations), you’re likely a strong fit.

We’re looking for someone who knows how cargo actually moves by air (not just on paper).

You’ve:

• Actively negotiated with airlines, co-loaders, consolidators and overseas agents
• Personally handled time-bound, high-value, and special cargo shipments
• Stepped in when things broke, and fixed problems under pressure

This is not a role for someone “trying to switch into freight” or “exploring something new.”
This is for someone who already understands air freight operations end-to-end and wants to build something meaningful, long-term.

Your Core Responsibilities

You will own and lead Air Freight operations (Import & Export). Specifically, you will:

Plan & Execute Shipments

• Handle end-to-end air freight shipments: from enquiry, routing, and booking to uplift, arrival, and final delivery.
• Coordinate closely with airlines, co-loaders, consolidators, transporters, and our in-house Customs team.
• Ensure on-time uplift, smooth trans-shipments, and compliant documentation for each shipment.

Negotiate & Close

• Negotiate buy rates with airlines, co-loaders, and overseas agents across key trade lanes.
• Finalize sell rates, ensuring healthy GP, credit discipline, and recovery.
• Maintain rate sheets and help design pricing strategies for spot and contract business.

Handle Time-Sensitive / Special Cargo

• Plan and execute urgent, high-value, and sensitive shipments (machinery, electronics, pharma, media, event, diplomatic, etc.).
• Work with relevant stakeholders for temperature-controlled, ODC, DGR, and special handling cargo where required.

Monitor & Own Shipment Lifecycle

• Track and monitor each shipment from booking to POD & invoice.
• Coordinate pre-alerts, arrival notices, DOs, handovers to CHA, and final deliveries.
• Proactively manage delays, roll-overs, offloads, and operational breakdowns, keeping all parties informed.

Build & Manage Networks

• Build and maintain a strong network of overseas agents, airline reps, and local partners at major airports.
• Strengthen our presence across key trade lanes (China, Europe, Middle East, USA, Far East, etc.).

Commercial & Documentation Discipline

• Ensure accurate documentation (MAWB/HAWB, invoices, packing lists, permits, etc.) as per airline, country, and regulatory requirements.
• Coordinate with accounts for invoicing, collections, and credit control.
• Keep a close eye on costs, GP, and recovery, and flag leakages or risks early.

Client Communication & Service

• Be the primary operations contact for shippers/consignees on Air shipments.
• Provide clear, timely updates and handle escalations professionally.
• Support the commercial team in retaining and growing key accounts through reliable execution.

This Role Is for You If

• You’ve independently handled Air Freight operations end-to-end, not just “coordinated” or “assisted”.
• You’re comfortable discussing rates, GP, routing, recovery, and execution in one breath.
• You’ve dealt with time-bound, sensitive shipments and solved issues directly with airlines/agents.
• You’ve built working relationships with airline reps, co-loaders, consolidators, and overseas agents.
• You genuinely enjoy the operational + commercial side of air freight (not just one piece of it).

Must-Haves

• 3–5 years of hands-on experience in international Air Freight forwarding (Imports & Exports).
• Demonstrated success in:
• Rate negotiation with airlines/co-loaders/consolidators
• Margin planning, GP ownership, and recovery
• End-to-end shipment handling (not just documentation or pricing)
• Strong exposure to:
• MAWB / HAWB processes, volumetric weight calculations, airline cut-offs, and routing
• INCOTERMS, airport/terminal processes, and standard documentation flows
• Ability to work independently, take decisions, and own outcomes without constant supervision.
• Structured, reliable work ethic and strong commercial acumen.
• Comfortable using basic TMS / ERP / email / Excel for daily operations and reporting.

Preferred Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Commerce, Business, or similar.
• Prior experience at a freight forwarding company with solid Air Freight exposure at major Indian airports.
• Experience handling:
• Special cargo (temperature-controlled, DGR, project, event, ATA Carnet, etc.)
• Time-critical shipments where minutes matter.
• Exposure to multi-airport operations and vendor management (transporters, warehouses, etc.).
• Confidence in client-facing communication and stakeholder management.

Not a Fit If

• You’ve never independently handled Air Freight operations (import/export) or always needed someone above you to close.
• You’re strong at talking and selling, but weak on execution, follow-through, and recovery.
• You require constant supervision to keep shipments moving.
• You’re looking at this as a temporary side-step rather than a long-term build.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• international freight forwarding (Air Pricing + Operations): 3 years (Preferred)

Work Location: In person