Air Logistics Healthcare Operation Care Specialist

You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.

You will be enabling transport activities by executing bookings, entering orders + generating all required export/import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teamsto ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

How you create impact

• To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
• To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
• To create files for consolidation (Export) or de-consolidation (Import).
• To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
• To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
• To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
• To support + resolve claims + disputes.

What we would like you to bring

• 5–6 years of experience in air cargo operations.
• Strong expertise in import activities.
• Familiarity with international shipping regulations and documentation, including customs clearance and airway bill processes.
• Good knowledge of air freight products.
• Open to opportunities with both local and multinational freight forwarders.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.