Airbnb Assistant

We are seeking a detail-oriented, hospitality-minded Airbnb Virtual Assistant to manage the day-to-day operations of our short-term rental portfolio. Your goal is to provide a 5-star experience for guests while ensuring our back-end operations run like clockwork.

Key Responsibilities

1. Guest Experience & Communication

• Rapid Response: Reply to guest inquiries and messages within [X] minutes.
• Check-in Success: Send personalized check-in instructions and "how-to" guides 24–48 hours before arrival.
• Problem Solving: Act as the first point of contact for guest questions or troubleshooting during their stay.

2. Booking & Revenue Management

• Calendar Guard: Sync and manage booking calendars to prevent double bookings.
• Rate Optimization: Adjust nightly rates based on demand, local events, or via tools like PriceLabs or Wheelhouse.
• Reservation Handling: Vet and confirm booking requests from potential guests.

3. Listing Excellence

• Optimization: Regularly update listing titles, descriptions, and amenities to improve Airbnb SEO.
• Visuals: Upload and organize high-quality photos and captions.

4. Operations & Logistics

• Cleaning Coordination: Schedule turnovers with our cleaning team immediately after a booking is confirmed.
• Maintenance Tracking: Log issues reported by guests and schedule repairs with local handymen.

5. Reporting & Admin

• Review Management: Monitor guest reviews and draft professional responses to all feedback.
• Stay Reports: Maintain a log of recurring guest issues and monthly occupancy rates.

Requirements

• Proven experience as an Airbnb VA or in the hospitality industry.
• Fluency in English (written and verbal) with a friendly, professional tone.
• Experience with Property Management Software (PMS) (e.g., Hospitable, Guesty, or Lately).
• Ability to work American Time Zones/Shifts, e.g., EST evenings and weekends.

Job Type: Part-time

Pay: Rs6,500.00 - Rs15,000.00 per month

Application Question(s):

• What is your level of speaking proficiency in English? (Elementary, Limited Working, Minimum Professional, Full Professional, Native or Bilingual)?
• What is your salary expectation (In local PKR currency)?
• Have you previously worked in a remote setting?

Education:

• Middle School (Preferred)

Work Location: Remote