Airport Representative

Page the guest and coordinate with the drivers to ensure seamless transfer from the
airport to the vehicle

- Coordinate with the operations department.

- Keep the client updated in regards to the vehicle location.

- Ensure that proper location updates are communicated with the guests to avoid any
complaints.

- Ensure drivers are properly available at the correct point after receiving the guests to avoid
any complaints.

- Submit daily summary reports outlining any possible arising issues.

- Track guest satisfaction and maintain records of feedback, complaints, and compliments.

- Take immediate action or escalate complaints to ensure timely resolution.

- Maintain regular contact with the Operation Department and Drivers.