Analyst, IT Field Services

MAJOR RESPONSIBILITIES & MAIN ACTIVITIES:

• Ensure prompt delivery of day-to-day end-user support for on premise and remote (travelling) staff.

• Oversee the installation/Configuration/Management/Maintenance of the local Client infrastructure: desktops, laptops according to the Newell standards
• Co-ordination with the Compute, Network Services, Service Desk, Field Services and Security in all regions globally to ensure that standards and service levels are applied correctly.
• Ensure local Telephone infrastructure support in collaboration with the Network Services team
• Ensure local Area Network infrastructure support in collaboration with the Network Services team
• Work closely with the Regional Procurement Service Desk, Continuous Service Improvement Managers to ensure that Service Delivery is administered and delivered in accordance with Newell standards and policies
• Ensure that the Service Desk ticketing tool (Service Now) is used for ALL incidents and ALL requests
• Shows commitment to meeting the requirements of customers.
• Displays flexibility and effective responsiveness in performing role.
• Maximize IT service availability by providing timely and effective support for the local infrastructure by providing onsite resources, acting on behalf of the center-led Infrastructure and Application teams.
• Acceptance of change as a continuing condition of assignment.

PROFILE -specific skills needed:

• At least 5 years of experience wit IT applications or infrastructure support, and/or consulting in a high volume distribution and/or manufacturing environment. Experience in wireless LAN and WAN technologies
• Experience with Microsoft technologies like Sharepoint, O365 and OneDrive, Win11
• Able to communicate effectively at all levels from distribution hourly workers to upper management