API Operation

Keeta is an independent brand of Meituan, the world’s largest tech-driven retail company. Our mission is simple: “We help people eat better, live better.”

As we continue expanding our global food delivery business, we are looking for a detail-oriented and technically capable professional to support API and system integrations across our platform.

Key Responsibilities:

• Monitor, raise, track, and resolve API-related issues through ticketing systems, ensuring timely follow-up until full resolution
• Investigate order flow issues across systems (POS → Service Provider → Platform → status updates)
• Analyze logs, API responses, and JSON error messages to identify root causes
• Coordinate with external Service Providers (POS partners) and internal teams to resolve integration issues
• Provide clear and structured updates to stakeholders on issue status and resolution
• Support UAT, go-live, and post-go-live phases to ensure stable integrations
• Validate fixes and confirm data accuracy after issue resolution
• Maintain strong ownership of incidents from start to finish
• Document recurring issues and contribute to process and monitoring improvements

What We’re Looking For:

• Experience working with ticketing systems
• Basic technical understanding of APIs and system integrations
• Ability to clearly explain order flow (POS → platform → status updates)
• Comfortable reading logs and understanding JSON (no coding required)
• Strong analytical and problem-solving skills
• High sense of ownership and accountability
• Clear written and verbal communication skills

Nice to Have:

• Experience with POS/SPs (Deliverect, Foodics, Otter, etc.)
• Exposure to UAT or post-go-live technical support

This role offers the opportunity to be part of a fast-growing global business, work with a diverse team, and deepen your technical and operational expertise.

If you’re interested, or know someone who might be a strong fit, feel free to reach out or share this post.