Application Support Engineer

Key Responsibilities

Technical Support & Troubleshooting

• Provide support for hardware, software, network, and application related issues
• Diagnose and resolve technical problems including system configuration,

account setup, and network connectivity

• Support Windows, Linux, and Mac OS environments
• Provide remote and on-site technical assistance to users
• Support and maintain Self-Service Kiosk systems and related applications
• Troubleshoot issues related to computer systems, mobile devices, and

other IT equipment

Issue Management

• Identify root causes of issues through targeted troubleshooting
• Track system issues through to resolution within defined SLA timelines
• Escalate complex technical issues to development or infrastructure teams
• Maintain accurate documentation of issues and resolutions
• Prioritize and manage multiple support requests simultaneously

Application & Business Support

• Understand business requirements and coordinate with stakeholders
• Work with development teams to ensure requirements are clearly

communicated

• Support application testing, user acceptance testing (UAT), and

deployment

• Provide feedback to improve application stability and usability

Customer & Communication

• Guide users through troubleshooting steps via phone, email, or chat
• Provide prompt and accurate updates to customers
• Maintain strong and professional relationships with clients and internal

teams

• Follow up with users to ensure systems are functioning properly after issue

resolution

Documentation & Reporting

• Document technical knowledge, troubleshooting steps, and solutions
• Prepare timely reports and system support documentation
• Maintain internal knowledge bases and manuals

Required Qualifications

• 4–7 years of experience in IT Support, Technical Support, Help Desk, or

similar roles

• Bachelor’s degree in Information Technology, Computer Science, or

related field

• Strong experience with Windows, Linux, and Mac operating systems
• Experience supporting enterprise applications and IT infrastructure
• Experience supporting Self-Service Kiosk systems
• Working knowledge of SQL and databases
• Familiarity with remote desktop tools and help desk software (e.g.,

Zendesk or similar)

• Good understanding of computer systems, networking, and mobile

devices

• Strong problem-solving and analytical skills
• Excellent communication and customer support skills
• Ability to explain technical concepts clearly to non-technical users

Preferred Certifications

• Microsoft Certifications (MCSA / MCSE or equivalent)
• Cisco Certifications (CCNA or equivalent)
• Linux Certifications (RHCE / Linux+ or equivalent)

Additional Requirements

• Strong organizational and multitasking abilities
• Ability to work independently and collaboratively in a team environment
• Good command of spoken and written Englis

Job Type: Full-time

Pay: BD300.000 - BD600.000 per month

Work Location: In person