Application Support Executive

Job Title: Application Support Executive (Healthcare)

Location: [Lahore]
Experience Required: 2+ Years
Industry: Healthcare / HealthTech
Shift: US Shift (as per business requirement)

We are seeking a detail-oriented and customer-focused Application Support Executive to support our healthcare application used by clients in the U.S. market. The ideal candidate will have hands-on experience in application support, customer handling, and healthcare domain knowledge, with strong communication skills to interact with international clients.

Key Responsibilities:

• Provide Level 1 application support for healthcare software used by U.S.-based clients
• Handle customer queries, issues, and incidents via email, chat, and calls
• Troubleshoot and resolve issues related to application functionality, workflows, and data
• Log, track, and manage tickets using tools such as Jira and/or Zoho Desk
• Collaborate with QA, development, and product teams for issue resolution
• Assist users with onboarding, training, and system usage guidance
• Ensure compliance with HIPAA anddata privacy standards

Required Skills & Qualifications:

• Minimum 2+ years of experience in Application Support / Customer Support (preferably U.S. clients)
• Experience working with healthcare applications or systems (EHR/EMR, telehealth, etc.)
• Strong understanding of healthcare workflows and terminology
• Excellent verbal and written communication skills (mandatory for U.S. client interaction)
• Experience with ticketing tools (Jira, ServiceNow, Zendesk, etc.)
• Basic knowledge of SQL, APIs, or system logs (preferred)
• Comfortable working in US time zones / shifts

Preferred Qualifications:

• Experience with HIPAA-compliant systems
• Exposure to cloud-based healthcare platforms
• Prior experience in remote support environments

Key Competencies:

• Customer-centric mindset
• Problem-solving and analytical skills
• Strong attention to detail
• Ability to handle high-pressure situations
• Team collaboration

What We Offer:

• Opportunity to work on a U.S.-based healthcare product
• Exposure to international clients and healthcare systems
• Career growth in HealthTech domain
• Collaborative and dynamic work environment

Additional Notes

• Candidates must be comfortable handling U.S. customers directly
• Strong communication is mandatory
• Healthcare domain experience is required

Job Type: Full-time

Work Location: In person