Junior Customer Support Executive

We are looking for a motivated and customer-focused Junior Customer Support Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer complaints and escalate complex issues when necessary
• Maintain detailed records of customer interactions
• Follow company guidelines and service standards to ensure customer satisfaction

Requirements:

• Excellent English language skills (both spoken and written)
• Strong communication and interpersonal abilities
• Previous experience in international campaigns (BPO/call center preferred)
• Basic computer skills and familiarity with customer support tools
• Ability to work in a fast-paced environment and handle pressure