Applications Analyst

Job Overview:

The Applications Analyst performs systems analysis, design, and communicating requested changes from customers under the general direction from the IT Application Manager. The Application Analyst will be responsible for evaluating the impacts of each change request, proactively identifying barriers, and working with the manager to ensure changes fit within the organization's guidelines. The Application Analyst will be responsible for responding to change requests from the customers in a timely manner, communicating any changes that are denied, and working through potential alternatives. Strong customer service and meeting facilitation skills are essential to the role as the Application Analyst will work with a broad array of stakeholders: practice administrators, practice managers, clinicians, inpatient leaders, the Customer Connection Center, Central Scheduling, Community Connect partners, and any other TriHealth staff members requesting a change. The Application Analyst will need project management skills, attention to detail, data analysis and a strong technical understanding of Epic. Involved in a multi-disciplinary team approach for selection and implementation of new or upgraded systems. Has baseline understanding of operating systems and utilities to perform responsibilities.

Job Requirements:

Associate's Degree in Computer Science, Information Systems, or related healthcare field
Equivalent experience accepted in lieu of degree
Knowledge of related healthcare business operations
Cross departmental understanding
Problem solving and analytical skills
Basic familiarity of PC operation
Excellent verbal and written communication skills
2-3 years experience in business operations

Job Responsibilities:

• Exhibits professional image and behavior toward patients, visitors, physicians and other employees and creates a positive impression consistent with professional etiquette.
• Performs, with supervision, analysis, design, coding functions and documentation for assigned projects in accordance with I.S. Application departmental standard procedures.
• Completes project tasks within the time estimated at the beginning of the task and according to project plan. Exhibits dependability in areas such as attendance and timely performance of duties. Demonstrates flexibility and/or initiative in seeking or accepting additional assignments.
• Attends technical/professional training courses (seminar or self-study) for career development and job responsibility performance.
• Processes, interprets, and evaluates Epic application change requests from the practices to determine the impact of those changes.
• Clearly documents approved changes and communicates requested changes; for changes not approved, communicates with customers and review alternative solutions.
• Prepares and leads efficient and productive meetings with clinical and non-clinical counterparts, negotiating decisions, documenting technical and/or training needs and then ensuring progress is made on the project plan.

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