Area Coach

Purpose of the Role:

Responsible for driving sales, profitability, operational excellence, and team development across assigned stores. Partners with Restaurant Managers (RMs/RGMs) to deliver strong business plans, exceptional customer experience, and full compliance with company standards.

Key Responsibilities:

• Develop and review annual and monthly restaurant operating and business plans with RMs.
• Drive sales and financial performance through effective execution of marketing programs, P&L analysis, cost control, and operational audits.
• Monitor competitors, support new product launches, and ensure timely communication to restaurant teams.
• Ensure restaurant excellence by maintaining service, quality, cleanliness, safety, and security standards while resolving major operational and customer issues.
• Track KPIs, customer feedback, and GES/ROCC results, leading corrective and improvement initiatives.
• Coach and develop restaurant management teams, identify high-potential talent, and ensure effective training, performance appraisals, and bench planning.
• Ensure compliance with audits, cash handling, labor regulations, maintenance schedules, and required systems and tools.
• Promote teamwork, employee engagement, and a strong customer-focused culture across all restaurants.

Education, Qualifications & Experience

• Bachelor’s Degree (Tourism & Hotel Management or Business Administration preferred)
• Minimum 5–6 years overall experience in retail and/or consumer-oriented service operations, preferably in multi-outlet food or QSR environments
• Minimum 2–3 years in an operations management role with responsibility for sales, profit, people management, and compliance
• At least 2 years of QSR experience, preferably with an international brand

Skills & Competencies

• Strong leadership, coaching, and people development skills
• Excellent communication and stakeholder management capability
• Strong customer-centric mindset with focus on service excellence
• Analytical, data-driven decision-making using operational and financial metrics
• Solid understanding of QSR operations, compliance, and performance standards
• Proficient in operational systems (One Klick, Aloha, Crunch Time, Pace Setter) and MS Office
• High adaptability and resilience in fast-paced environments