Area Manager - Cafe

Experienced and results-driven Area Manager with a strong background in overseeing multiple café outlets. Skilled in operations management, team leadership, customer service excellence, and sales performance. Proven ability to streamline processes, maintain brand standards, and drive profitability. Adept at training and mentoring café managers and staff to achieve operational goals and ensure a superior guest experience.

Responsibilities:

• Oversee daily operations of multiple café outlets to ensure consistent performance.
• Monitor and manage key performance indicators (KPIs) such as sales, labor cost, food cost, and customer satisfaction.
• Conduct regular store visits to ensure compliance with company policies, brand standards, and health & safety regulations.
• Develop, train, and support Café Managers to improve leadership and operational capabilities.
• Implement marketing and promotional activities to increase footfall and revenue.
• Analyze financial reports and take corrective actions to achieve profit targets.
• Recruit, onboard, and retain high-performing team members.
• Manage inventory, ordering, and cost control across locations.
• Ensure a high level of customer service is maintained consistently across all cafés.
• Liaise with support departments (HR, Finance, Supply Chain) for smooth operational flow.
• Handle escalated customer complaints and resolve operational issues promptly.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Hospitality, or a related field.
• 5+ years of experience in multi-unit food & beverage or café operations.
• Strong leadership, people management, and communication skills.
• Proven ability to meet and exceed sales and operational targets.
• Familiarity with health and safety standards and local labor laws.
• Flexible to travel frequently between café locations.
• Proficient in Microsoft Office and POS systems.
• Fluent English/Arabic speaking, reading, and writing proficiency are required.
• Ideally previous multi-site/area retail management experience.
• Experience in managing café brands or coffee shop chains.
• Knowledge of local food & beverage trends and customer preferences.