Operations Manager

Operations Manager

The Operations Manager is responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing?
As Operations Manager, you will be responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Demonstrate a strong background in Rooms operations, ensuring high standards in Front Office, Housekeeping, and Guest Services.
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Maintain active exposure to Food & Drink operations, supporting service excellence and departmental collaboration
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Maintain a solid understanding of safety and security protocols, ensuring compliance and proactive risk management across the property.
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team

What are we looking for?
The Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!