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Assistant Branch Manager
- Partner with the Branch Manager in the responsibilities of overall branch profits, customer and employee management and efficient operations of the branch; including developing an engaged team to provide solutions to improve customer's financial needs.
- Lead by example with meeting and exceeding individual sales goals and always providing legendary service.
- Efficient operations of the activities in the branch with little disruption to service; including scheduling, audits, teller offage system, security, ATM, vault management, etc.
- Provide a wide variety of customer service and teller functions effectively and efficiently that may range from opening accounts to processing teller transactions. Help customers benefit from our products and services in a customer-centric manner.
- Ensure all team members adhere to established security procedures and reporting requirements and comply with established bank operating procedures and practices by providing training, as necessary.
- Set high standards regarding quality and quantity of work. Display commitment to the organization and enthusiasm for its products and services. Convey confidence in other's capabilities, appealing to their unique needs, motives, and goals to achieve success.
- Support the development and motivation of retail personnel ensuring employees are engaged, goal driven, and sales/service driven while always providing legendary service.
- Follow and inspect regular sales activities and expectations. Communicate clear performance targets, evaluate progress, and provide specific feedback on a regular basis that enables others to understand when they have performed well and how they can improve in the future.
Two years of progressive banking experience; customer service and teller experience preferred or equivalent combination of education, training and experience that demonstrates the required knowledge, skills, and abilities.
Possess good judgement and strong organizational skills.
Ability to manage multiple responsibilities, prioritize, research, and solve problems, attention to detail, and handle confidential information. Strong interpersonal relations with the ability to work with customers and employees in a cooperative manner using excellent verbal, listening, and communication skills.
Provide Legendary Service that exceeds expectations at every opportunity.
Ability and desire to represent Central Bank in the community in a positive and professional manner.
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