Assistant Butler & Guest Relations Manager

We’re Hiring: Assistant Butler & Guest Relations Manager at Al Habtoor Palace

About Al Habtoor Palace

Al Habtoor Palace is a luxury five-star hotel in Dubai, offering a blend of timeless elegance and modern sophistication. Known for its exquisite architecture, opulent interiors, and world-class amenities, the hotel provides guests with an exceptional hospitality experience. With multiple fine-dining restaurants, a lavish spa, and personalized services, Al Habtoor Palace is dedicated to creating unforgettable moments for every guest.

Role Overview

We are seeking an Assistant Butler & Guest Relations Manager to join our team. This full-time, on-site role is pivotal in delivering exceptional hospitality experiences. You will support the Guest Relations team, oversee personalized butler services, manage guest requests, resolve issues promptly, and ensure consistent adherence to the highest service standards.

Key Responsibilities

• Assist in managing the Butlers' and Guest Relations team to ensure top-tier guest satisfaction.
• Supervise and train staff, including butlers, to maintain excellence in service delivery.
• Manage personalized guest experiences and handle special requests with discretion and efficiency.
• Address and resolve guest complaints or concerns promptly and effectively.
• Monitor and act on guest feedback to enhance services continuously.
• Uphold and enforce luxury service standards across all guest interactions.

Qualifications

• Strong background in Guest Relations and Customer Service.
• Excellent verbal and written communication skills.
• Proven problem-solving abilities and a proactive approach to service.
• Leadership experience, with the ability to motivate and guide teams.
• Experience in luxury hotel management is highly desirable.
• Bachelor’s degree in Hotel Management or a related field preferred.
• Proficiency in multiple languages is an advantage

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and career development.
• Training and mentorship to enhance skills and leadership capabilities.
• A vibrant, multicultural work environment focused on teamwork and excellence.
• Recognition programs for outstanding performance and dedication.

Join us and be part of a team that sets the standard for luxury hospitality.

Job Types: Full-time, Permanent

Work Location: In person