Assistant Club Lounge Manager

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Assistant Club Lounge Manager to join our Club Lounge Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Rooms Division, the Assistant Club Lounge Manager is responsible for day-to-day Club Lounge operational requirements. It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the Club Lounge operations. The Assistant Club Lounge manager reports to the Club Lounge Manager.

As an Assistant Club Lounge Manager, you will be responsible for the following duties:

• Oversee daily Club Lounge operations, ensuring smooth workflows, proper staffing, and efficient service delivery.
• Supervise colleague performance, punctuality, grooming, and behaviour in line with Mandarin Oriental standards.
• Train, coach, and develop Club Lounge colleagues through structured programs, evaluations, and mentoring.
• Ensure compliance with hotel policies, company regulations, and local safety, security, and hygiene standards.
• Maintain the Legendary Quality Experiences and Mandarin Oriental’s Guiding Principles in all guest and colleague interactions.
• To assist Club Lounge guest room allocation and personally welcome VIP and long-stay guests, ensuring guest recognition, accurate history records, and fulfilment of preferences.
• Oversee food and beverage service, including supply management, lounge cleanliness, table setup, and compliance with service standards.
• Conduct daily briefings, assign side work, and monitor performance to ensure operational consistency.
• Coordinate guest service details such as special requests, event timing, billing instructions, and décor requirements.
• Regularly engage with guests in the lounge to ensure satisfaction, address concerns, and enhance their experience.
• Keep accurate records of guest feedback, service performance, and training activities to support continuous improvement.
• Ensure grooming, hygiene, and lounge environment standards are consistently maintained to reflect a professional image.
• Support the Club Lounge Manager and Director of Rooms with additional responsibilities as required.

As an Assistant Club Lounge Manager, we expect from you:

• Minimum 2 years of experience in Front Office, Club Lounge, and Food & Beverage within a luxury property, resort experience will be a plus.
• Strong and excellent interpersonal, leadership and communication skills with a focus on delivering personalized guest service.
• Proficient in hotel property management systems (PMS), MS Office, and Guest History databases.
• Fluency in English required; additional languages are an advantage.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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