Assistant Facilities Manager - Soft

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JOB DESCRIPTION

Designation
Assistant Facility manager- Soft Services

BUSINESS LINE
Wok Dynamics

LOCATION
Bangalore

REPORTING TO
Facility Manager

NUMBER OF SUBORDINATES

POSITION GOALS
To provide comprehensive facility and contract management for Client, with a focus on continuous improvement.
To achieve financial and other targets established by the Campus Manager
Achievement of the Key Performance Indicators and Service Level Agreement targets.
Ensure vendor management on services and KPI is monitored and tracked.
Bring innovation as part of the work culture to have process improvement from time to time.
Ensure highest level of hygiene is maintained as part of the office maintenance.
Keep Human experience as focus to bring in the best customer experience and satisfaction.

DUTIES AND RESPONSIBILITIES
Managing all outsourced service contracts and JLL personnel, including inspections and quality service delivery – this includes all cleaning functions// Pantry services/ Mail room.
Develop and implement building procedures and performance measures to ensure accuracy of work methods and reliability of system.
Ensuring adequate supply of materials and service for the smooth operational efficiency.
Routinely Inspect all contracted services to ensure performance measures are being maintained.
Ensure Helpdesk service requests are attended to in time and Corrigo tool updated for ticket closure.
Effectively manage the mailroom services to ensure an on time deliverable system.
Manage and ensure regular training to the campus staff to improve efficiency in work.
Achieve client satisfaction to Client expectations.
Actively seek to train subordinates in all aspects of the non- technical services.
Actively collaborate to ensure we multi skill all JLL staff to increase flexibility and job satisfaction.
Daily/Weekly reports are shared with FM on time
Contribute to the Monthly Management Report to client and other reports as required.
Manage service contracts, including inspections and quality management of service delivery of the vendors
Support preparing BOQ for any procurement activity related to soft services.
Organize vendor meetings and assess the vendor score card
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Manage all EHS related activities and actively participate in Health and Safety reviews.
Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved.
Lead by example and groom the team in achieving maximum client satisfaction level

KEY PERFORMANCE MEASURES
Refer for Key Performance Measures as mentioned below
Ensure safety at workplace while coordinating for various vendor related activities including cleaning activities.
Work scheduling, execution and administration: Delivery 99% of reactive work completion within the SLA timelines
Ensure 52-week cleaning calendar is maintained for cleaning activities and tracked for better cleaning standards

COMPETENCIES
Excellent people management skills and ability to interact with a wide range of client staff and sub-contractor engagement.
Demonstrated experience on service improvement initiatives.
Strong PC literacy and proven ability to manage daily activities using various systems.
Knowledge on reporting requirements for the related activities
Eye for details for ensuring highest standards of service levels to achieve desired customer satisfactory.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.