Assistant I - Library

Description of Position

Position Summary
The Information Services Desk Assistant serves as the primary point of contact for students, faculty, staff, and community accessing Library, Tutoring, and Center for Learning and Innovation (CLI) services. This part-time position provides frontline support for information inquiries, resource circulation, and technology assistance across CLI spaces and reports to the Library Manager of Public Services.

Essential Duties and Responsibilities
Circulation and Resource Management

• Utilize borrowing management systems to check out and check in laptops, hotspots, books, and other circulating materials
• Verify patron eligibility and process equipment loans according to established policies and resolve basic account issues
• Support with patrons regarding holds, renewals, and overdue items

• Provide basic troubleshooting assistance for common technology issues including printing, wireless connectivity, and equipment setup
• Provide Tier 1 Canvas support for basic navigation and access questions
• Assist patrons with accessing computers, printers, and other equipment in public areas
• Report equipment malfunctions and coordinate with appropriate technical support staff

• Provide Tier 1 reference support to students, answering questions about basic research tools, databases, and library resources
• Direct patrons to appropriate CLI services including tutoring, technology labs, and study spaces
• Assist users in navigating the library catalog and locating physical and digital materials
• Escalate complex reference questions to librarians as needed

• Assist students, staff, and faculty with checking into CLI spaces and study rooms
• Monitor study spaces, computer stations, and public areas to ensure a productive learning environment
• Respond to facility issues and coordinate with appropriate departments for resolution
• Enforce CLI policies regarding food and beverage, noise levels, and appropriate use of spaces
• Assist in opening and closing procedures as assigned

• Support the CLI team with special projects as assigned
• Assist with event setup and coordination for CLI programs and activities
• Contribute to ongoing improvement of desk procedures and student services

Minimum Expectations & Requirements

Required

• High school diploma or equivalent
• Excellent customer service skills and ability to work with diverse populations
• Familiarity with Microsoft Office applications (Word, Excel, Outlook)
• Ability to learn new software systems and technology platforms
• Excellent communication skills, both verbal and written
• Ability to work independently and exercise good judgment

Preferred Skills & Abilities

Preferred

• Experience in a library, tutoring center, or academic support environment
• Familiarity with library databases and research tools
• Experience with circulation or inventory management systems
• Current enrollment at Yavapai College or prior community college experience

Essential Functions

Working Conditions

• Part-time position with variable scheduling including evenings and weekends as needed
• Work performed primarily at the Information Services Desk with regular movement throughout CLI facilities
• Occasional lifting of materials and equipment up to 25 pounds
• Fast-paced environment requiring multitasking and shifting priorities