Assistant In Room Dining Manager

At IHG, we believe delivering exceptional experiences starts with passionate people. As the Assistant In-Room Dining Manager, you'll play a key role in managing and elevating our In-Room Dining operations-ensuring personalized service, premium standards, and seamless guest experiences day and night.

You'll work closely with the In-Room Dining Manager and the wider F&B team to drive service excellence, optimize operations, and uphold the standards that define our IHG brand.

Key Responsibilities

• Oversee daily operations of In-Room Dining, ensuring all guest orders are delivered accurately, promptly, and with exceptional presentation.
• Lead, train, and support a team of in-room dining servers, order-takers, and attendants-ensuring consistency in service and adherence to brand standards.
• Maintain operational standards in line with IHG guidelines including hygiene, food safety, grooming, and guest service expectations.
• Coordinate with culinary and stewarding teams to ensure timely preparation and delivery of orders.
• Handle guest requests and complaints professionally, efficiently resolving any service issues with empathy and urgency.
• Monitor and manage stock levels, equipment, and supplies to ensure operational readiness at all times.
• Assist in scheduling, labor management, and cost control to support budget targets.
• Support the In-Room Dining Manager in menu planning, promotions, and service innovations that enhance guest satisfaction and revenue.
• Foster a culture of continuous improvement, team collaboration, and guest-focused service.

What we need from you

• At least 2 years' experience in a supervisory or assistant manager role in In-Room Dining or F&B within a 4- or 5-star hotel.
• Strong leadership and communication skills.
• Passion for hospitality and delivering outstanding guest service.
• Knowledge of food safety and HACCP standards.
• Flexibility to work a variety of shifts including weekends and holidays.
• Experience with POS systems and basic Microsoft Office applications.

What we offer

We'll reward all your hard work with a competitive salary and benefits - including hotel discounts worldwide, duty meals, laundry, and career development opportunities within the IHG family. Join us and you'll become part of the global IHG team - and like all teams, we're only as strong as the people in it. So, join us and make a difference.

Don't just work - belong. At IHG, we celebrate individuality and embrace diversity. Join us and let your passion shine.