Assistant Manager – Cards Maintenance (For Emiratization)

Job Purpose

To execute operational activities pertaining to cards after sale application to ensure smooth functioning and delivery of quality service to customers as well as to ensure adherence to appropriate processes and controls for better operational efficiency and to mitigate operational risks.

Key Responsibilities

1. Assist in identifying processes that can be automated and recommend accordingly in order to eliminate any bottlenecks in processing.
2. Recommend action plans for continuous process improvements in order to enhance both processing efficiency and operational controls and save costs. Assist in implementing these action plans once approved
3. Supervise and execute all relevant functions in the unit with accuracy and efficiency and with adherence to Service Level Agreements
4. Supervise POWERCARD and FinnOne Cards after sale application and ensure that all activities processing are executed accurately, effectively and efficiently.
5. Ensure updating of appropriate MIS of Cards Operations in order to observe staff productivity.
6. Execute all relevant functions in the unit with accuracy and efficiency and with adherence to Service Level Agreements.
7. Ensure that all required Regulatory and other periodic Reports / MIS are prepared and submitted on due dates.
8. Maintain and manage Unused Cards Plastics Float, Gift vouchers & cards security cheques.
9. Posting transactions to all relevant applicable GL account based on customer requests as a Checker.
10. Ensure that activities are performed as per Service Level Agreement between Business and the Unit and quality service is provided to both internal and external customers.
11. Ensure that all processes in the Unit are compliant with Central Bank, VISA International, and DIB rules and regulations in processing of transactions and documentation.
12. Ensure proper follow up and timely resolution of queries received from other department of the Bank.

Education

Minimum Bachelor degree in business administration.

Work Experience

Minimum 4-6 years in relevant field.