Assistant Manager – Control Tower (Warehouse)

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for an Assistant Manager who can help us move even faster.

Noon’s fastest hyper-local delivery platform, noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15 minutes. Currently live across the UAE and Saudi Arabia, we offer thousands of products to customers in record time.

What you'll do:

The Assistant Manager – Control Tower is responsible for overseeing real-time warehouse operations, ensuring seamless coordination across inbound, outbound, and inventory activities. This role focuses on monitoring performance, resolving operational issues, and driving efficiency through data-driven decision-making.

Key Responsibilities

Operational Monitoring

• Monitor end-to-end warehouse operations (inbound, outbound, inventory) in real time
• Ensure adherence to SLAs, KPIs, and operational targets
• Identify bottlenecks and take corrective actions promptly

Control Tower Management

• Act as the central point of coordination for all warehouse activities
• Track shipments, order flow, and inventory movement
• Provide timely updates and escalation management

Stakeholder Coordination

• Collaborate with internal teams (transportation, planning, fulfillment)
• Communicate with vendors and third-party logistics providers
• Align operations with business and customer requirements

Data & Reporting

• Analyze operational data to identify trends and improvement areas
• Prepare daily, weekly, and monthly performance reports
• Maintain dashboards and ensure data accuracy

Process Improvement

• Drive continuous improvement initiatives
• Implement best practices to enhance efficiency and reduce costs
• Support automation and system optimization projects

Team Support

• Guide and support control tower executives/analysts
• Ensure proper shift planning and coverage
• Train team members on systems and processes

Requirements

Education

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field

Experience

• 4–7 years of experience in warehouse operations, logistics, or control tower functions
• Experience in e-commerce or high-volume fulfillment environments is preferred

Skills

• Strong analytical and problem-solving skills
• Proficiency in WMS, ERP systems, and Excel
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced, dynamic environment