Assistant Manager – Customer Care

Job Title: Assistant Manager – Customer Care

Experience: 1–2 years

Job Type: Full-time

Location:kochi

Job Summary

FEMALES PREFERRED

We are hiring an Assistant Manager – Customer Care with 1–2 years of experience and excellent English communication skills to support customer interactions, manage follow-ups, and ensure timely resolution of customer queries.

Key Responsibilities

* Handle customer queries via phone/email/WhatsApp and ensure timely responses

* Manage follow-ups and coordinate with internal teams for issue resolution

* Handle escalations with a calm, professional approach

* Prepare basic daily/weekly reports and track resolution status

* Support improvements in customer service processes and service quality

Requirements

* 1–2 years experience in customer care/customer support

* Excellent English communication skills (spoken and written) is mandatory

* Strong interpersonal skills and customer handling ability

* Basic knowledge of MS Excel / Google Sheets

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)

Work Location: In person